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Question

Unable to add user with existing box account

  • May 23, 2025
  • 2 replies
  • 30 views

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I'm attempting to add a user to our account but keep getting error message that state she already has an account. She does not have an account. 

2 replies

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Hi Dawn,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting! 


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what is the resolution