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Question

Cannot create new folder or copy folder

  • May 23, 2025
  • 1 reply
  • 11 views
C
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Hi, 
I am trying to create a new folder or to copy one and I get this error message: 

''An error occured trying to copy your item to ''NameOfFolder''.

My files are also not syncing from Box Drive. 

I am suspecting that it is because that folder was moved by someone who shares it with me, but how can I verify / fix this issue?

Thanks

    1 reply

    C
    Forum|alt.badge.img

    Hi Philippe,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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