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Question

Storage is wrong

  • May 23, 2025
  • 3 replies
  • 18 views

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Hello, I'm was out of my storage so I start to delete files. Now I deleted all of my files and still have 83.5 GB used. I check the trash and try to delete all the files inside but see mesege:

We could not perform this action because the designated folder is locked by another operation.

???

Please fix this so I can use my storage that I pay for it.

 

3 replies

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I couldn't find email to text you

 


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Hi Tsvetelina,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!


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Hi, yesterday I keep searching chat or other conection and find chat. Very nice person helps me and everything is good now.