Support Forum

I am unable to install box drive on my newer iMac

Email already used in a Box account but not associated with an enterprise   We have deleted the unsilenced account that was accidently created. We are still unable to add the user to our licensed account.  

When accessing a new service - VLC in my case - Box requires a 2FA code be entered. I receive the code by SMS as i have requested, but i am unable to enter that code into the space provided. Nothing is available to be entered in the space provided. It is greyed out and I get a beep when I attempt to type into the code box. That means I am not able to use the service - VLC in my case. What do I do? Thanks for your help.

I know this appears to have been an issue with accounts for some time now but the solution provided by Box does not appear to be available - namely to open a support ticket and have them run a script to correct the issue on an account by account basis. I have 100GB total, 76GB used but in reality, having checked that total is way off, reality is I appear to only have around 4-5GB actually stored in the account. What is the fix for this because frankly, this discrepancy is kind of ridiculous. And where are Box at with the fix. Looking at older posts, this has been an issue since 2020 at least? Its 4 years later. 

Hi, Can you run a script to fix the file size?  I don't think the remaining space is calculating correctly. Thanks.

Due to my company "JTEKT" always use BOX.  Now, we still have some members can't access as <email address redacted> You can refer details as photo as below, Could you please support us, How to solve this problem?  Thank you  Nam

Hi Box Support Team, We are 3rd party patch provider like PatchMyPC or ManageEngine. We are providing similar services to our customers. For more details, please have a look at Autonomous Patching for Every Third-Party Windows App (adaptiva.com) (https://adaptiva.com/products/autonomous-patch). While working on the installer during testing we found that in release notes you have mentioned that the latest or the current version is 4.24.0.1026 but while installing the installer it showing the version number as 4.25.0.1046. Please clarify regarding the latest version which is the correct one and also if 4.25 is the latest stable release then please provide the release note for the same. Your reply will help us to work further on this release version. thanks and regards Meta Team Adaptiva

I am trying to get the list of retention policies using the Box Postman API and it is gving me this error: {    "type": "error",    "code": "insufficient_scope",    "status": 403,    "message": "The request requires higher privileges than provided by the access token.",    "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",    "request_id": "11769953485dbfd10c0a4b555614ed73"} I am not sure what to do because I have the Box Business Plus Plan plus the Box Governance Add-On and the I saw that in the "Scopes" page (https://developer.box.com/guides/api-calls/permissions-and-errors/scopes/), you need the "enterprise_content" scope along with checking the "Manage retention policies" checkbox to access the retention policies via the Box Postman API. I would like to kindly request to be granted access to use the "enterprise_content" scope to be able to view, create and modify retention policies.

Trying to access this link posted by Ellucian and getting the error below <personal information redacted>  

Hi, We have been limited in our box usage due to using (apparently) too much bandwidth. We received no warning and no detailed information. When I ask the chat support just points me toward the fair use policy, but according to that policy, I am well within normal usage. (Based on per user counting and limits - though that policy is really hard to understand). I even created (and paid for) an additional user that clearly has not used any bandwidth this month (since they are a new user) and they are also blocked from sharing files.   We RELY on box for our business and really need help. I have reached out to support, but they have been totally unwilling to help (or even provide more info on why we are blocked). Does anyone know how to get actual support from someone helpful? I am desperate for actual help!

Full quota appears as used even after deleting a big quantity of files and removing them from  trash. Quota exceded notification. Actal occupation is way smaller than my quota. Pleaseelet me know what to do to restore my available quota. Thanks.

Box Drive is currently storing everything I have marked as "available offline" on my C drive.I would like it to put everything on my D drive as this is much larger and I don't have enough space on the C drive. I'm currently on a job where I need almost 1tb synced locally as I can be asked to export animations for a few weeks at any time. My C drive is only 1tb but my D drive is 3tb.Is it still not possible to point Box Drive at my D drive instead of my C drive?

Please, can you run the script in order to show the correct used space? Thank you very much and have a nice day.

Is there any straightforward way to list the files in a folder, beyond doing a full files and folders export? I just want a list of the document names. 

I deleted the data in my storage, but the capacity does not decrease. Please tell me the measures.

I received an email communicating we have some users still using unencrypted FTP connections, however we have never not used secure FTP.  Is there an indicator that I can search for to understand what connections are unencrypted?

I am missing folders from my box file

Hello Box Team, We are looking for a possibility to bulkdownlad a folder from box account with enabled MFA. Is this possible with filezila? what are the requirements to connect? Thanks!

I have a word document that I use Marcos for drop-down options to be selected but when I upload the file to box it opens in compatibility view and deactivates my drop-downs.  

My box storage show wrong GB size, thank you for your help ! Best Regards

Wrong storage size again. Please run script to fix it.

When I enter my password, a two-step authentication screen is displayed, but I have not received the Box authentication code, so I would like to redo the settings. What should I do?

If I open the Box app on Android, then open an Excel document using office, I view and make changes. It says it is auto saving, (but it is not). I have to tried to select "save" to force it. but when I close and reopen the file either on my phone or box online, it did not save any of the changes. How can I make it save? If I open Office or Excell on my phone, there is no option to connect a Box storage location (just OneDrive and DropBox), So I cannot try opening the file there. How can I get it to show up and connect it so I can open files from there?Office on my phone is licensed using a work account, and I am an 'editor' on the Box files.

My Box is informing me that I Have to upgrade my storage Capacity. I pay the fee in Jan 2024 ($ 180).How can I do it from there ? I have only saw monthly rate available . Please send me a link with pricing upgrade options. Thanks

Simple question. I have a Box link, however do not have  access. Is there an email where I can send the link, ask for access, and then have the owner (i do not know who that is) reply back with a yes or no?   Thanks