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The actual storage usage is about 1.5GB, but it shows that 9GB is being used

  • May 27, 2025
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The actual storage usage is about 1.5GB, but it shows that 9GB is being used. Could you please fix it? Thank you in advance.

    2 replies

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    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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    It was fixed properly!
    Thank you for your response.

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