Support Forum

Hello,I'm working on cataloging documents in the Box.com drive, which has access to the drive only through the browser.  As there are many files, I would like to know if there is a way to generate a list with the name and format of the file that is in the drive folder?. What I'd like is a simple list with name and format

I received an email titled "Your Unmanaged Army Box Account", from Sloane Ramras. The email makes it sound like they have been reaching out to me concerning my account setup and implying that my access to Box could be an issue.  I am not having issues with Box and do not feel comfortable replying to this email.

It appears, one of our users deleted a folder and the folder is nowhere to be found, not in trash.Any assistance is appreciated!

Hi, There appears an error message while trying to create a new box folder in Salesforce using app "Box for Salesforce". Can someone please help resolve this issue? Here's a screenshot of the error message. Thanks in advance,

Hello, I cannot find any support documentation on the topic of Failed Tests within the GxP Insights page. The Test Failures listed are a bit vague. Is this on Box's end, or customer's end? How do we know the severity? What should we do with the Ticket ID? Could someone give me some recommendations on handling Failed Tests besides just collecting/logging the automated reports. Maybe I was expecting more guidance or insights considering the cost of this add-on but hopefully someone can help clear it up for me. Thank you, Tim

I believe I'm the admin, but don't see any controls to add or delete users. I'm looking to replace my access with a new employee. Please help.

After a trial period, they automatically charged me for three month. How can I changed the period?

I upgraded from the free version to the enterprise version today. However, at that moment, the data disappeared from my "box". Please tell me how to recover the data.

I am trying to delete a Box folder that has been synced with a Salesforce record. Once I do so, I would like to be able to create a new Box folder and sync that with the same Salesforce record. I followed these steps: Deleted the Box folder from inside Box Deleted the FRUP record in Salesforce Deleted the Folder Metadata record in Salesforce Now when I view the Box component on the same record in Salesforce, my expectation was that I would see the button to create a new folder again (as if everything were reset). However, what I see is the error: "Oops! We can't seem to find the page you're looking for" (see screenshot). How do I get everything reset so that the component is not still looking for a Box folder that no longer exists? 

Box drive fails to start because there is an open file.

I looked up about adding users, but it automatically added 5 users - I do not want the extra 5 users.  How do I get that off my account and how do I not get billed for them.   Thank you  

Hi, i am getting below error after entering client ID and key using BOX CLI commands, Could you please confirm if i am missing any prerequisites?

Can't access a training video sent by my Quality Leader https://ge.box.com/s/xs89ljsx6kfkt5xcxiu1wzqini6mtfo2  

Dear Support, Please help fix my storage space allocation problem. In my account and according to the status: 5.1 GB of 50.0 GB used, even though I have no files uploaded and trash is empty. Please restore the status display with the magic script that has been referenced many times in the support forums. Thank you, Victor

I wish you good luck. About 20 days ago, I subscribed to your Business Plus membership by paying a one-year fee. I couldn't make a transaction because I filled my monthly API quota in August. My API quota was reset today. However, my storage space, which should be unlimited, is shown as 12.2 TB in total and I can't do any uploads. I think there is a system error. Can you review and fix it? Thank you. I would appreciate it if you could respond immediately. Account ID35006267193 Account Type: Business Plus

We need to secure documents and continue to have the ability to access folders and files when an employee leaves. How do we do this?

Hello, some time ago we migrated from one account to another one. I've found that there is an user missing in our current box. How that could be fixed?

Hello, I have problems with the storage size even though I don't use it all. Also, I think due to this reason, my files do not sync with the current versions. Regards,

I'm trying to turn on iWork (keynote, Pages, Numbers on mac) real-time collaboration in Box account settings but the option is not there per the Support page updated Updated Apr 4, 2024. Instead, I only get an option for Google Workspace Collaboration. Am I missing something here? or is the iWork collaboration not supported anymore?

I am having so much trouble to even connect to our Sharepoint sites. It keeps saying the connection failed. Is there any trick to connect to Sharepoint?  

Hello Support,I want to pay for one month but the funds have failed to be deducted for only one month,Please advise.Regards

The creation and modification dates of files uploaded to Box have been swapped. The update date is recorded as a date earlier than the creation date. Although this may not apply to all cases, it seems to often occur with files with the extensions "xls", "ppt", and "doc". If anyone knows, please tell me the cause and how to fix it.

One of our Mac users (macOS 14.6) using the most updated version of Box Edit is unable to open Box files directly from her apps.  This applies to multiple file extensions in multiple apps.  When opening from the web, there is no issue at all.  Box has full disk access in System Settings.  I've uninstalled and reinstalled Box Edit and Box Tools.  Any advice would be appreciated.

My box was working very well and this morning suddenly I have a message saying that there is a exceed of quato and I cannot store my files. I suppress some big files and the message is still the same.  

Hello, I have an admin account in Box with unlimited storage set on the account.  When I try to upload files to a folder in Box through my Box Drive I get the error message "There is not enough space on Box.  You will need an additional 188 GB to copy these files" The Box Drive is logged in with my admin account. Does this mean that we have reached our storage max for our Box account?