Support Forum

I am trying to add a secondary email to the primary account and I am receiving and error saying the email is associated with an existing box account.  I have deleted the existing box account but I am still receiving the error.

Another user provided me files and I can't download them. The download button is there but doesn't work. Can you assist?

I am part of a larger free Box account out together by a 3rd party vendor, but I upgraded to business so myself and my two team members can have greater access. I tried to add both users (for which I already paid) under Add User, but I am getting an error because one is part of the other group.  Is this the right place to upgrade their account?  She should still have access to the other box group, but I need to be able to upgrade her to business. How do I do it? THX

can you pleas call me back   <personal information-redacted>

Hello, Id like to change the phone number to the account i just created cose used the wrong one, is it possible to do it with the app? Thx u

4 of us have been working on a few shared files. Yesterday one simply disappeared. No trace of it. As it is a new version of an older file in the folder, there is no version history to trace. It is not in Trash or showing as a deleted file or in Recent. I haven't found it saved locally nor did I (or my colleagues) delete it. It has A LOT of joint work in it from the last 5 weeks. Any way to trace/recover it?!

All of my files and folders are missing. It has been cleared. There are no files in trash as well. Please help me retrieve them.

Hello, I was recently added to my company's Box system, and I was given full access to the files. From my director's computer it appears I have full access, however when I log into box, I can only see a portion of the files I should have access to. This is making it increasingly difficult to share files and get work done. I have tried clicking the individual links, but I get an error message every time. Can someone help?  Thanks, Sarah

Hello, I am seeking information regarding digital data shredding. Specifically, I would like to understand how deleted data is secured from unauthorized access and to ensure that it is no longer accessible once removed.   Thank you Karolina

I am currently on a business plan. I am planning to transfer a 30GB local folder to a folder on BOX. None of the individual files in the folder exceed 5GB. Although I was able to upload everything from the PC used for the upload, when I try to view the folder from another PC using the same ID, I can only see a portion of the files and not the entire folder. Why is this happening?

Hi,  I'am using BOX DRIVE in FPE mode on mac os and i have a cache size problem, how can i manage it.  I'have 350 GB of cache and my HD is now full.  Thx  

Is there a number I can call or someone I can chat with about my issue?  I logged in and allllll of my files are gone!  

I paid the business license fee for the storage update in the box on Sep 16.But, all data (word, ppt, PDF etc..) are disappered when I checked my folder on Sep 18.I checked history and trash, but it is not in trash and no trace of it. I or my colleagues didn't delete it. I inquired about this matter, The support person told me to wait up to 24 hours due to your upgrade.However, it has been over 24 hours and the problem has not been resolved at all.Three years of data were deleted.I hope to hear from you as soon as possible.

I accidentally replaced the 2024 public works folder with very old contents and it is possible to recover the 2024 public works folder from the end of August Thank you

I had a paid account to share data in my company, but I forgot to renew the subscription. Now my subscription seems expired (for less than 30 days), and when I open the Box on brouser or on the Explorer of Windows, all data I have saved are gone. Can I recover all data if I re-subscribe as soon as possible?

アドレス変更を変更したことで、コラボレーターとして共有してもらっているフォルダにアクセスはできなくなりますか？ その場合は、再度アクセス権限をもらえれば、再度閲覧は可能でしょうか？

I am the only person who is in my company.  I have been with you all for a very long time. The only option to upgrade is for 3 licenses.  I don't need 3. Why can't I select 1? 

A lot of my files disappeared after migration from Strter to Business plan. They are not in thrash.

We are using the Box for Microsoft Teams feature, however, are facing a difficulty on the storage limit. By default, "Microsoft Teams Folder" is owned by an APP user account named "Box for Microsoft Teams." This APP user account has a storage limit of 10GB and I cannot change the limit to "unlimited." FYI, our plan is "Box Business Plus," and all normal user accounts have unlimited storage. Does anyone has any clue on solving this? I've seen the post below and tried it, but it didn't work.... https://support.box.com/hc/ja/community/posts/360049186193-How-to-increase-storage-limit-for-APP-user

Hello, I have been using Box for close to 2 years for an app I have been working on to manage uploads and downloads of content. I have been using it with my user ID just fine. Last week I was trying to upload and download but it was unsuccessful (as I posted about before). To solve, I had to stop using my UserID and instead use my EnterpriseID and now it is working. However, now when I login to box, I cannot see the content that is in the system at all, which I need to be able to do because it is often beneficial for me to make sure things are still working and I can manually get files if I need to. What can I do about this to either see the content with the enterprise or transition back to using my UserID?

Dear Team, Kindly reset my inbox, I deleted a number of files but yet its over occupied. Kindly do the needful. Thank you. Regards.

Please help me! Last Friday I upgraded my account from basic to personal pro but now I can see only my folder and I can't see my file. If I try to download one folder, box download only a folder and not my file!! Please!

Hello. I'm on a new/used laptop, reformatted recently with a Win 10 Pro legal license. I installed Box Sync, and it worked for 2 days. Today I boot  up and I got message (1st  picture)Thanks

メール確認用のリンクが有効期限切れになってしまったので再送信をお願いいたします 0   Facebook   Twitter   LinkedIn

I am using the C# sdk.  I am creating a folder and uploading a file.  A few seconds later, I query the for the folder that was created.  I get no results and attempt to create the folder again.  The system then tells me that the folder name has already been used. I have the same issue with uploading a file.  I query to see if the file exists and get no results.  I then try to upload the file and it tells me that the file is already present. This apparently has something to do with internal indexing. Since this is an automation, I need for the query to return a folder if it has been created, even if it was 2 seconds ago.  How should I deal with this problem. Danny