Skip to main content
Question

Unable to add a user

  • May 27, 2025
  • 1 reply
  • 10 views

Forum|alt.badge.img

Hi team,

 

I'm unable to add a colleague to our Box account-- error is saying he already exists as a user, but I had him delete the account and am still getting the same error. Can anyone assist?

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Quinn,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann