Support Forum

I had an error occur during setup, but I believe it was due to Norton. After a reboot, it seems fine. I'm reporting it for your information. I've since removed Norton and switched to Avast. I'll try to submit a log.

Did Box remove files or changed the file size limit - how do I get these files back 

I am not able to download a whole folder at a time as the option to download does not appear when I select a folder. The option to download only appears when I go to one file at a time

We have Box integrated with Salesforce. I updated the Box for Salesforce integration earlier today so that we are on the latest version (4.59). After the update, we are no longer able to download files from Box via the Box component in Salesforce. When users click Download, nothing happens. See logs below.

 du -sh ~/Library/CloudStorage/Box-Box \296G    /Users/kevinluk/Library/CloudStorage/Box-BoxSo reportedly it's using 296G of local storage. defaults write com.box.desktop MaximumCacheAge -int 1defaults write com.box.desktop MaximumCacheSize -int 100   And still it says 296G. So I'm assuming this is because "Files marked for offline access do not count against this limit."But I also have a folder at /Users/<USERNAME>/Library/Application Support/Box/Box/cache that is taking up over 500GB.I've restarted Box and my computer multiple times, how can I limit Box from taking up my space?

Bonjour, Suite à la mutation de mon compte de gratuit en payant certaines données ne s'affichent plus sur mes appareils. Quelqu'un connais une solution où est-ce que je peux contacter l'admin BOX ? Une fois l'achat effectué on deviens seul sans aucune assistance ... J'ai perdu des données là où BOX met en avant leur "protection des données" ... Aucun support d'aide, rien ... Enormément déçu ...

I have a single download API “https://api.box.com/2.0/files/:file_id/content”  with this i can able to download only single file only. But i want to download multiple file separately using single download API. I dont to want “ZIP Download method” Because i want separate files(Eg: Sample1.pdf, Sample2.pdf, Sample3.pdf...). Can any one say How to implement this as a solution.  Thanks in advance. 

New to box and am trying to set up a Co Admin for one of my team but running into an issue with the Domain acct.

After having used my Box account for several years it is full of old, irrelevant stuff shared with me that I cannot move, organize, delete or even open. My Box folder is a huge pile of unsorted, old, irrelevant and unsortable junk.  I do not have permission to delete the hundreds of items that I have in there, and do not have the time to track down all the hundreds of people who've shared stuff with me over the years. I just blows my mind that Box does not have basic functionality to do this. Is there any way to make my Box directory even vaguely useful with basic functionality that the oldest filesystems in history had right from the very beginning?      

Is there any new functionalilty that would allow me to prevent folders from being moved by others without disabling file privileges?

Box capture for EMM in conjunction with MDM I would like to implement the following 1. do not want to keep photos locally on iPhone or Android 2. do not want users to download or upload photos taken with capture for EMM to other services 3. you do not want to specify where to upload the photos and do not want the user to change the storage location 4. I don't want to let you check the pictures I've taken. I don't want them to preview My ultimate goal is to have the iPhone or Android user take the photo and store only the data in a specific folder in Box, I don't want the photographer himself to see or touch the data Can this be done with capture for EMM?     Thank you

I tried to upload an 84KB file into a folder. It did not work, and the alert said "Account storage limit reached." I could upload that file into the root directory, which is great - but I could not move it into the folder I wanted. Also, the storage amount is wrong. It says "162.0 MB of 10.0 GB used" but I know it's more than that. It's not full, but it certainly is more than 162 MB.

Hello! I have an issue. I have another account where I tried to reset my password, but the reset email is never sent to me. How could we solve this?

Hello! I am missing a folder called "PHOTOS" within the folder "GPA STUDENTS 7-12 | FROZEN JR". The last access we remember is around two weeks ago. No one has record of it in their trash.   This folder is valuable to us and we would love all help to recover it! 

確認メールの再送信をお願い致します。

The problem has been reported several times regarding a file that is too big to upload.  No solution has been offered so I am wondering what tis thee point of this forum.  It seems counter productive just to tell the first person who asks but not allow any one else to know how to tackle the problem.  The really annoying part is the heading is:-  "How to Stop an Upload  Completed"   If only others could be allowed to know what completed entailed.  John

We have distributed “Box for EMM” for iOS from Intune and would like to distribute the same app for Android devices.However, when searching for “Box for EMM” on the managed Google Play app, only “Box” is listed. Is it possible to use the same functionality in “Box” as in “Box for EMM”?

It looks like the preview of text files is trying hard to show them in a monospaced font--it wraps the content in both <pre> and <code>--but there seems to be a stray CSS rule that overrides them to make it match the rest of the page instead: .be *{font-family:inherit} Sure would be nice if this could be fixed to display text files in monospace as seems to be intended.

Could you help me upgrade my storage? Thank you!!

I have tried multiple times over the past few years to reset my password.  I have checked spam/junk, etc.  My account was with my university/SSO and the university switched to Dropbox.  I thought I did all the conversion and saving, etc. to make mine a personal account, so I am trying to determine whether it still exists.  

メンバーの一人が、フォルダとファイルを誤って大量に削除してしまったようです。本日12時時点の状態に、BOX内を戻せますでしょうか?

I wanted to cut and paste a file from one folder to another. I selected the file, used 'ctrl-X' to cut the file to the clipboard, and used 'ctrl-V' to paste it in the destination folder. Now there is a copy of the file in the ORIGINAL folder that I cannot delete. How do I get rid of that file? NOTE: I am the owner of the file. 

管理者と急に連絡がとれなくなり、強制的に管理者を変更する方法がみつかりません。

Hi, I want to link a table from google sheets into a google docs document that's on our box cloud environment. When copying the table from sheets into google docs I don't see the link option. When trying this on my personal gmail via a doc created on google itself the link feature works. I this something not supported by the box integration yet?   Thnx   Cheers, Ridder  

Box synch is stuck with "1 file synching / calculating time remaining" on my iMac, with my MacBook it works well with the same folders? What could it be?