I have a box account and am able to login; however a co-worker shared a link to joint folder with me and when I click the link in the email and log into my account, the folders are not there.
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Hi Katherine,
Welcome to Box Community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box apps
5. Try to connect to a different network
6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
I trust that the above steps will do the trick. Let me know how it goes!
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