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Question

Unable to see shared folders

  • May 27, 2025
  • 1 reply
  • 79 views
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I have a box account and am able to login; however a co-worker shared a link to joint folder with me and when I click the link in the email and log into my account, the folders are not there.

    1 reply

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    Hi Katherine,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your Firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
     
    I trust that the above steps will do the trick. Let me know how it goes!

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