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Question

upgrade

  • May 27, 2025
  • 1 reply
  • 14 views

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I'm trying to purchase a plan to upgrade my storage and I'm getting an error message indicating I need to contact support to verify my account.  

1 reply

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Hi Giselle,

Welcome to Box Community!

To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann