Support Forum

la cuenta eliminada tenia información que se compartía con otros usuarios y ahora no pueden acceder, previo a eliminarla se transfirió a otra cuenta pero aun los archivos o folder están incompletos, algunos otros aparecen vacíos.    

Hello!I am no longer with the company and need to transfer the account ownership to <personal information-redacted>. Please let me know what needs to be done.

Hi. I am trying to connect my CRM SALESFORCE with BOX, but I have to create a SERVICE ACCOUNT to do it.(I attach an image with the error). I am trying, but I don't know how to follow the steps, could you help me?Thank you,MIguel.

Hi, I have the editor rights and trying to create a new folder or to move one and I get this error message:  ''An error occured trying to copy your item to ''NameOfFolder''. How this issue can be fixed? Thanks

Hello - The "send" in e-signature is grayed out and will not let me send.  Can you help?  Thank you.     Robin Loux [personal information–redacted]

Hi Team The last Monday we transfer all content from an account (XXXX@tortugaresorts.com.mx) to (XXXX@rodina.com.mx) this process has made by the admin account from the Box Console. But the files that was added to the folder “user as files and folders” is appearing as empty. Yesterday when we try to check the status appear as transferring, but today still appearing as empty. Now, the account transfered XXXX@tortugaresorts.com.mx has been deleted after the transfer process, how we can recover it?

A link was shared and I am not able to see file

I cleared out half the files in my account, and deleted from the trash but it is still not letting me upload saying I have the amount used I had originally....any ideas?

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

Hello.  My company recently upgraded my iPhone and now the Authenticator application no longer works with my Box account. I can no longer use 2 factor authentication and as a result, I am locked out of my Box account. There is no option to reset it or turn off the setting. How can I reset 2 factor authentication. Thanks in advance for your help.

My computer keeps telling me there is no space available to save anything. I had our IT personnel login to assist.  He moved everything out of the C drive to a temp folder in the D and everything looked good after moving it out and restarting Box. It is my understanding Box is supposed to keep this folder small automatically, but for some odd reason it grew too much. When I came back to the office next week the same problem appeared. According to Box instructions that folder should be very small and NOT grow that big ever.  I have had to create a shortcut of the C folder to manually empty it but need to find out why this happening and make it stop. How can we prevent this from happening going forward? 

My colleague is trying to use Google Docs within Box but is unable to Sign In to Google. He clicks the 'Sign In' button, it refreshes, and then takes him back to the same page - he doesn't even get the chance to put his details in. His Box account and his Google account both use the same email and there does not seem to be any information provided to explain what's happening. This has been going on for months. He's using Chrome. How can this be fixed?  

My usage is under half a Gig. with plenty of storage. Why am I getting Account storage limit errors? Please open a support ticket to resolve. Thank you.

Hi, I'm looking to replace my local Synology system with Box. However, I've read there's a monthly upload limit. I have a small 40TB to transfer, is this possible to do or would it take months/years? Thanks

Hello,   How can we check the progress of ownership transfer status? I think there should be a notification bar or something for us to know the status. It's a great thing to have, for us to let our users know the progress of such activity. We don't usually do ownership. This is just the first for us.   Thank you,

Please help how change email adres got just 50Gb box

I am not a computer tech, simply a user. I have a MESS in MS OneDrive. MS Tech Support has not helped. I have recently moved to MS 365 for Non-Profits. I have at least 4 versions of OneDrive from migrating from one version of MS365 to another, with MS 365 for Non-Profits being the most recent and largest (at 79 GB and 28K files, 1,375 folders). The various versions of OneDrive have many duplicate folders and files (at least names.. some are more recent updates than others), some common folders, but the contents are not the same, and other similar headaches and nightmares to try to straighten out.  I'm hoping to use Box as THE place to work. I'm considering copying all the content of my various OneDrives to Box, sorting them, and looking for duplicates or the most recent version of each.  Does anyone have suggestions or recommendations to help me? Processes? Tools? Applications?

Hi, we're running into two issues with our Box for Salesforce that we'd like your assistance with:   ①With the setup for Box, "Assign Root Folder" displays as having an error (triangle mark), but when we click "Assign" it already appears to be connected to a folder, with no option to clear or change it.We couldn't clear the error by refreshing/redoing the setup so we ignored it, and outside of the issue described in ② everything has been working perfectly. (No issues creating folders/uploading/deleting files.)Not sure if there's any correlation but just to be safe...   - We'd like to know if this error could mean we will experience issues elsewhere with our Box instance, and preferably of course how to fix it.   ②In one of the custom objects (just the one!) in our Salesforce instance, clicking "Create Folder" generates the "Folder for the request cannot be created/found. Please check Configuration" error.   We have checked other standard/custom objects and it's just this one object gen

BOXのメンションと2段階認証の通知がメール通視されなくなった。通知されるようにしてください。 最後に受信したBOXからの通知メールは2024/9/24です。 ユーザアカウント設定はメール通知ONです。

I've seen a blurb with some of box's marketing about Friction-free file recovery.  However, I don't find any whitepapers on their actual disaster recovery or backups of our data.  I've just seen this line: " Box provides failsafe cloud backup, using multiple data centers with reliable power sources and backup systems to offer 99.9% SLAs and redundancy." Is there a whitepaper that goes through this? How often do the backups run?  How many data centers? This is for my disaster recovery documentation. Thanks, Jeremy

Creating Word files on iPad, but unable to save on Box -- I see the folders, but can't save to them or create a new folder. Can you help? Thanks!

招待されたBoxファイルに入ろうとして、リンクにアクセスした アカウント設定をしようとしたところ、パスワード設定がうまく出来ず、アカウントを削除した 再度復活させようとしたところ、「要求の処理中にエラーが発生しました。このメールアドレスに関連付けられているアカウントは、オンラインの再有効化に使用できません。お支払いのサポート窓口 (+1 650 329 1210またはbilling@box.com) までお問い合わせください。」と表示される どうすればアカウントを復活させられるか案内してください。 Subject: Unable to Reactivate My Box Account I attempted to access a Box file I was invited to by clicking the provided link. However, when I tried to set up my account, I encountered issues with the password setup and ended up deleting my account. When I tried to restore the account, I received the following error message: "An error occurred while processing your request. The account associated with this email address cannot be reactivated online. Please contact billing support at +1 650 329 1210 or billing@box.com." Could you please guide me on how I can restore my account?

When I want to share a file, and start to type an email address to Invite People, the suggested emails shown include ones I would like to never see again, and would like to delete them from the suggested list. How do I delete emails from the suggested list?

I need to create a support ticket concerning an email I received from box.

I just using the next vba code to download a file, but when i do "http.send", the error -2147024891(80070005) is showed in the message box and the vba code goes error end, looks like api abort.Sub DownloadFromBox()    Dim http As Object    Dim url As String    Dim filePath As String        ' API endpoint URL    Dim FileId As String    FileId = "File_id"    url = "https://api.box.com/2.0/files/" & FileId & "/content"        ' save file path    filePath = "c:\temp\downloadtest.log"        ' HTTP request    Set http = CreateObject("MSXML2.XMLHTTP")        Dim token As String    token = "my_devloper_token"   'Ps:this token is copyed from my application setting    http.Open "GET", url, False    http.setRequestHeader "Authorization", "Bearer " & token    http.send     ' save file    If http.Status = 200 Then        Dim stream As Object        Set stream = CreateObject("ADODB.Stream")        stream.Type = 1        stream.Open        stream.Write http.responseBody        stream.Sav