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Question

upgrade plan and payment not processing

  • May 27, 2025
  • 1 reply
  • 15 views

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Good Morning

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. 

Please advise on how we may proceed.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Wilton, 

Welcome to Box Community and glad to assist!

Seems that you've managed to upgrade your Box plan. Let us know if you need further assistance. 

Thanks for posting!