Hello,
I got a new laptop as well as a new phone recently. Since then, I am unable to login to my Box account associated with my work email <personal information-redacted>
The 6-digit code that I receive on my authenticator app is claimed to be invalid. I do not have any backup account either. There is no other option to proceed with login. Please help.
Question
Unable to login, stuck at 2FA
I'm sorry to hear you're having trouble logging into your Box account. Here are a few steps you can try:
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Check Email Address: Ensure you're using the correct email address associated with your Box account.
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Reset Password: If you can't remember your password, try resetting it by visiting Box Password Reset.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.