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Unable to login, stuck at 2FA

  • May 27, 2025
  • 2 replies
  • 148 views
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Hello,
I got a new laptop as well as a new phone recently. Since then, I am unable to login to my Box account associated with my work email <personal information-redacted>
The 6-digit code that I receive on my authenticator app is claimed to be invalid. I do not have any backup account either. There is no other option to proceed with login. Please help.

    2 replies

    C
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    I'm sorry to hear you're having trouble logging into your Box account. Here are a few steps you can try:

    1. Check Email Address: Ensure you're using the correct email address associated with your Box account.

    2. Reset Password: If you can't remember your password, try resetting it by visiting Box Password Reset.

     

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    C
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    Hello,
    I am still awaiting a resolution. Please help.

    -Charuta

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