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Question

Installing Box Drive

  • May 27, 2025
  • 1 reply
  • 37 views

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I recently upgraded to the paid version of Box.  I had been using the old Box Sync and it had stopped working.  I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive.  When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed.  How can I get help to get past this?

 

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Al,

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!