My Box storage was full but I have since deleted files and emptied the trash. I currently only own 4 files for a total of 778.8 MB on my Box, but my storage is showing 9.6GB out of 10GB used. Can someone please help resolve this? Thank you!
Hi Ann-Marie,
Welcome to Box Community and glad to assist!
Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
To find out more, please visit the following articles,
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