Support Forum

I have been given a link to find and download a file.  when I hit the link it takes me to a screen that says 'no files to preview' and  'upload your file...' How can I locate the file location?

I am changing windows computers. Need to log out and uninstall box drive on old computer .   Do I just log out then uninstall application or should i exit application  then logout. My old coputer is going to be wiped eventually and i dont want to risk loosing my file inthe cloud .   Settings gives me the options of log out or exit.

Hi, is there a way to upload Outlook emails into Box while preserving the formatting?  when I save as .msg filetype, the retrieval looks jumbled.  I have tried saving the email as a PDF and same issue.  

We are looking for a cloud storage solution that allows us to set up external links for future clients. These links will be embedded within our survey (currently using Typeform + Zapier), which clients are required to complete. The link should enable clients to upload files or images related to the survey installation. Ideally, each upload should automatically create a unique folder for each client. It would be helpful if these folders were named after the property name and configured to ensure that each client’s folder is separate and inaccessible to others. Afterward, my team will transfer these files into SharePoint for further use. One very important point is that the upload link should remain the same for every client. I have the following questions: Can this be achieved in a user-friendly manner for clients using Box? Is there an automation solution for uploading files from Box directly into SharePoint?

Hi,  I have had access to a shared folder for almost 10 years without any issues. Suddenly, one day, Box was letting me know that my box was empty. I was sent a new link to get back in that folder, but Box says it doesn't exist. This is a folder that is shared with 40+ people, so I know for a fact, that the folder is very much existing.  How do I get access to that folder again? Best regard,  Brynhild

I had installed the Box Shuttle Client in a PC Windows11.Today, the Box Shuttle notice my a pop-up message that my token expired.I did not find how I can refresh that.

Our Admin passed away and the main box account is still in his name. Our new Admin has limited storage at her login. We need to change the original admin to our new one without losing storage space or files. How do we migrate the account? 

Recently I update my iPhone 15 plus to IOS 18.1. Box app keep crash when launch. Can’t open it at all. Just flash the loading screen and auto exit. Uninstall and reinstall does not help at all. Before I update the IOS 18.1. It works fine. So what can I do.

Phone number has changed.  Have temporarily disabled 2FA so she can work until this is resolved.

the screen is entirely white and  can not access  pages:  viewprofiles accountsettings help, It works normally when trying with a different account. captrue:

HiThee settings for this are puzzling me. There is my account "master", which I have unticked for everything, I then go into parent folders for particular projects I am working on and the options are greyed out and not allowing me to apply a specific requirment 9ie like notification when there is an upload) for that and its child folders?Any ideas please?

I am trying to add a managed user to my account that I keep getting errors about.  Here is what the system tells me, "email already used in a Box account but not associated with an enterprise".  I've had the user contact Box and he was told the account was deleted, but I still cannot add.  Please help. 

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My current plan is Business Starter. I need to modify the domain name in account and billing settings, but does not show. Instead, it says "To add or change a domain on your account, please create a ticket via Support" Sent email to billing@box.com and got the case number, but nobody reply after that.   I have set up a custom domain in Enterprise settings, but that is not what I am looking for now.

I am trying to add a user and its saying an account already exists. The user logged in to their account and there is no way for them to transfer their email to my enterprise. Is there a way I can transfer her email?

Our co-admin can access box via the box app on their mac but cannot access the web app as they are not receiving sms from box.com. This is only an issue with box.  It works fine with MS and Adobe.  How can I switch this person to use the an authentication app? Please don't ask them to login to their account, as they can't do it because of the sms issue.

Hi, in All file location, New + is greyed out and i cannot create a new file or even upload a folder or file Please Help

Thank you for your assistance.I upgraded my plan today and have completed payment, how long does it take to see my invoice?

When I try to open Powerpoint online, it just spins and does not open.  There is an option to refresh but that does not help.  Any ideas?  I've rebooted twice.

Hi Team, Where can I look to see if I gave a client permission to upload documents? Dorothy

I have shared files or folders with colleagues and have not been notified when the file is accessed. Is this option available in the free version?  Under email and notifications>Override defaults>Notify me when someone (I have all boxes checked).  Nothing happens when the shared file is opened.  Can someone help or explain this? Thanks

Hi, I can't add a new user but I have seats available and it is also sayin the the email address is invalid.  The email address is correct.  Please advise 

Morning, We are looking to create a custom domain address for our new Box environment. For example with any files we send externally, we want them coming from a domain like "Companyname.box.com" Will this be something I need to reachout to support to have setup?

I am getting this message when trying to link a folder to Box Content. How do I add the Box-For-Netsuite user as an owner / co-owner of a folder?  

Hi, I noticed this unusual behavior few days ago. I'm using Mac and Numbers Online. When I want to add a line break within a cell, normally I used the hotkey Control+Enter. However, lately, when I press Control+Enter, a dialogue showed up which looked like I've just used Right Mouse Click. My app (offline) version of Numbers works normally. How should I fix this? Thank you!