Hello,
I need help adding an existing user to our organizational account. When I tried to add the user, I got a message that the email was already used in a Box account but not associated with an enterprise. Can you help?
Hi Elizabeth,
Welcome to Box Community and glad to assist!
This serves as a reminder that you're adding an existing Box user.
Here's what you can do.
- Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.
For more details, please see this article.
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