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Dear Box Support,
I am reaching out regarding the adjustment of user numbers for my Box account (registered email <personal information-redacted>


Recently, I reactivated an account<personal information-redacted> but it appears that the total user count has inadvertently increased, which might impact my current subscription. I would like to request the following adjustments:


  • Current user count: 6

  • Desired user count: 3

To avoid any impact on the next billing cycle, I would greatly appreciate your prompt assistance in addressing this matter.


Thank you for your support.
Best regards,

Hi there, 


Welcome to Box Community and glad to assist! 


To reduce your licenses, you can reach out to our Cancellation team through email via cancel@box.com.


Thanks for posting! 

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