Support Forum

Hi everyone, I’m reaching out for some advice on an issue I’m currently facing. I received a message saying, 'Your password has expired. Please enter your email address, and we will send instructions on how to create a new password.' However, the email address I used to log in was my former company email, which I no longer have access to after leaving the company. Unfortunately, I didn’t update the login email before leaving, and now I’m stuck without a way to reset my password. The account I am currently signed into is linked to an active email address that I use regularly, but I need to recover access to the account tied to my old company email. Has anyone dealt with a similar situation before? Are there any workarounds or solutions I might try? I’d really appreciate any tips, insights, or guidance you could share—thanks so much in advance.

Every time I try to access a folder I get the message "Oops! We can't seem to find the page you're looking for." I have tried all the steps support has stated to try and none of them are working. It only happens on a shared file from a specific client of ours. All of the other shared folders are still working for me. Is it a permissions issue or an issue on BOX side? 

A collaborator on my account is being asked MFA which wasn't asked in the past. I cannot find the QR code for it. Where do I get one?   

Hi,  A company shared a file with me and said "password is the same as on thebox" - they shared access with me as a viewer, but I am trying to find the password they are talking about. Where can I find this? All the best, Henriette

I can create and refresh a query if the box is synced to my system folder. However, if someone else on the team wants to refresh the query in the shared folder, they are unable to do so because Power Query searches for source data based on the conditions I have provided. The direct file shared link doesn't work for me either. How can I make it so that everyone on my team can refresh the data connections?

In the web interface there is an option to set for a signer to use SMS authentication, however I am unable to find this option in the Box Sign API. Thanks much

To Whom it May Concern, I have accidentally replaced an important folder that I need recovered. I have tried to cmmd+Z but it has not worked, please let me know if you can help. Thank you

I am a government contractor and an EFB Manager for 46 F-16 Pilots. Recently, the pilots have been having trouble signing into BOX from their EFBs.  I check to verify their credentials are loaded correctly and verify that their profiles are good etc but still have issues.  Is there anyone out there having the same problems. 

「enterprise設定」の「カスタム設定」にて自社ドメインを「ドメイン管理」にて「自動登録」「無効」としていますが、 「管理対象ユーザー」に自社のドメインのユーザーが登録されてしまいます。 ※ほとんど登録されませんが一部のユーザーのみ管理対象ユーザーに登録されてしまいます。 管理対象ユーザーに登録されなくするにはどうしたらよいでしょうか？  

Hi, I just downloaded the box drive to my windows file explorer yesterday and this morning when I went back into the box file they were all missing. They are all present through box online and I am not able to resync or redownload box to my windows file explorer. Looking for solutions on how to recover those files or redownload box. 

Can no longer swipe left/right on gif images in folders and have them auto play. Looks like an update removed this feature. Can only view the animated gif, then have to back out if the image, then select next one. The new image carousel at the bottom of the screen allows swiping left and right, but the gifs do not play (not even when clicking on them). Just shows the first frame. How do I downgrade on an apple iPhone to get this feature back?

I am using the Accounting software of accurate . This data is in Drive C of PC, I'd like to store to BOX cloud as automatically also. Regarding how to setting the function, please tell me about it. 1. For PC side, does Backup software need to install in it? 2. If correct, please let me know about better software. 3. I'd like to store this data every time. please also way to setting of BOX and PC.

The web version can log in normally, but the mobile version cannot log in

I need change the e-mail.

We have been stuck in a loop for one of the user's on our account. It is our project management email. We have given the code and it still tells us over and over that the code was incorrect. We need to be able to access this account on multiple devices and have not been able to get in. 

This has been requested over two years ago. Is anyone at box paying attention?

We have renewed for 1 year on February 1, 2025 but still have not received the invoice. Please help us get it as soon as possible. Regards,  

I have box on an Ipad and had to reset the Ipad. Now I can't login with the code provided from 2 factor authentication after re-setting that as well.

I have replaced my laptop and installed box. But this time (it works on the other windows11 laptops) box drive will not start up. I have removed and reinstalled several times (including cleaning registry and maps) but I can not get it running. Windows 11, intel core i7 processor There is a long log file with this as the last lines: 2025-02-11 13:13:14.036 4728 WARNING UIProcessMonitor     ui_client             Unable to establish connection with UI process: error(2, 'WaitNamedPipe', 'Het systeem kan het opgegeven bestand niet vinden.')2025-02-11 13:13:14.036 4728 WARNING UIProcessMonitor     ui_client             Connection to UI process has been lost. Attempting to reconnect.2025-02-11 13:13:14.037 4728 WARNING UIProcessMonitor     ui_client             Unable to establish connection with UI process: error(2, 'WaitNamedPipe', 'Het systeem kan het opgegeven bestand niet vinden.')2025-02-11 13:13:14.037 4728 WARNING UIProcessMonitor     ui_client             Could not send to <bound

Hi there, I have a simple question. Is it allowed per the terms of service to have more than one individual account on box.com? I couldn't find information specific to this question. I mean the free tier version. Thanks

Select filters "file contents" and all files.  Enter a string to search for that is in a file.  Start the search and results are no matches.  Msg "sorry, we couldn't find what you're looking for."  This use to work if doing the search in box.com. 

I got this error after installing Box on a fresh install of Windows 11 (Canary insider preview 27783).  Removing the application from the Programs and Features control panel did not eliminate the error.

Hi there, I'm trying to add an existing user to the Organisation and they're not showing up under the drop down in external users under Unmanaged users.   Thanks in advance,~Jordan

Hello! I am in urgent need of help as I migrate (copy) 10TB of data from a local Windows share to Box. I tried Shuttle, but I am getting errors about not having enough space in the target (which is Box Business Plus). I assume the error is really caused by insufficient local storage for the copy activity on the local "C" drive. How can I move the temp space to another disk that has more room? Also, confirming, if I use Shuttle, the 'migration' operation will only copy the data from source to target, not move/delete from the source as part of the process, correct? I also tried a drag and drop of a folder and get the error "There is not enough space on Box. You need an additional 110 GB to copy these files." Which again, I suspect, is the local "C" drive not having enough room for the operation.

My collaborator sent me a file that I cannot see. After reaching out to them they advised the following: “ I am sorry that you ae having trouble accessing your case file on Box.Com. However, DCR cannot send the case file to your e-mail because it is too large for DCR’s server, so it must do so via the third party platform of Box.com. The entire case file has been downloaded onto Box.Com. Please contact Box.Com customer support and they should be able to assist you with access to your case file. Thank you.” Please help. Thank you.