Hi, I'm having issues where I'm not able to edit any live documents in Microsoft Excel Online, and the option to open in Excel Desktop is greyed out. It shows a message saying Box Edit is locked and not available. My editor access has been confirmed several times. Can I please have some help?
Hi Haley,
Welcome to Box Community and glad to assist!
For more context and to see what the issue looks like, could you attach a screenshot in this forum?
We'd love to further assist!
Please see the screenshot below. The option to open in Excel desktop is greyed out, and I am also unable to edit in browser mode. Thanks
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