The account I recently added to Box is unable to access Box. The account in question has the following situation: The email address was previously used to register for this Box team, but is now being reused by a different user. Due to the presence of the previous user's account (potentially cached), new registration is blocked. We need to recreate the account. Attempting to register via password change sends a one-time password to the previous user's phone number, making password changes impossible. What would be the best way to resolve this?

Question

Unable to Access Box

The account I recently added to Box is unable to access Box.

The account in question has the following situation:

The email address was previously used to register for this Box team, but is now being reused by a different user.
Due to the presence of the previous user's account (potentially cached), new registration is blocked. We need to recreate the account.
Attempting to register via password change sends a one-time password to the previous user's phone number, making password changes impossible.

What would be the best way to resolve this?

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