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Dear Box Support,


Hello.


Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used?


My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit.  Thank you!


Evan Peck

Hi Evan,


Welcome to Box Community and glad to assist! 






Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

 









If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.





 





To find out more, please visit the following articles, 






Rona,


Thank you for your reply.  However, 4 days after deleting all the files in my account, my Account Settings still state that I have used 10.9 GB of 10.0 GB available storage.  In the past, one of the administrators had to run a script to fix this.  From your message, this appears to no longer be the case, but the problem has not self-corrected as it was supposed to.  Can anything else be done?

Thank you for your help.


Evan Peck

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