Support Forum

I am a user on a corporate account, and need to capture screen shots of our invited clients invite process to Box, including setting up a Box account. I deactivated my personal Box account, and tried sending invites to the associated email, but invites are not allowed to deactivated accounts. I could setup a whole new dummy email account(s) to accomplish this, but wondering if there are any better alternatives to this need than setting up box accounts that will never see use. I will need to do the same process for mobile app screen captures as well.

Dear BOX Support Team, I hope this email finds you well. I am a BOX customer who has been using your services. Recently, I've encountered a problem while attempting to use BOX, and I am reaching out to seek assistance. Specifically, I am trying to attach a file, similar to the video I have included as an attachment to this email. However, I have been unable to attach the file as intended. I'm quite puzzled as to why this functionality is not working as expected, and I would greatly appreciate it if you could provide insights into the underlying reason. Furthermore, I kindly request that you address this issue promptly. The ability to attach files is crucial for my work, and I'm eager to have this matter resolved as quickly as possible. I look forward to your prompt response and a swift resolution to this problem. Thank you for your attention to this matter. Sincerely,

We have an iMAc user getting error message that the function he is trying is disabled by the admin and we can't figure out what it is. He's trying to do the following Default Folder X is an app that enhances all open/save dialogs in all applications on a Mac, so it can work with folders on the computer or shared (like Dropbox and Box). I need Box to be available in the app.  Only thing I can think we have disabled is Box sync since we were told it didn't play well with Box drive and Box drive was supposed to updated to do the sync.

The Content Insights offer a lot of good details and statistics that would be great if we could get access through an API call. Is there a way to do this? For instance, we would like an API call to list the number of previews, people, and downloads over a certain period of time. Or a call to list the activities on a file?

I am able to open some Box files in the desktop app, but others only in Excel online. I have Box Tools installed. I notice same with the ability to lock some files but not others. Some of these files I am author of but others not.

Good day All   I need a report such as the user details report but with elements of user activity such as how many tiems a user has logged in during the last quarter, is this possible as I do not see any such options in the report builder

Hello! My e-mail service for bredband.net will be deleted in the beginning of November so I need to change my box account. I find the other supporttickets about how to do it but I don't seem to have that level on my account? I hope you can change it for me? My existing account is [information redacted] My new account is [information redacted] I really hope I'm right when I assume that my box-account will remain even though the e-mailaccount is deleted? Thank you and regards Anna

Hi, I'd like a copy of all box notes in one place. Is that possible? Can they all be printed? Cherie

Hi, is there a way to get the full path of a shared box link instead of the shortened version which does not provide the folders / subfolders where the file or folder is located?  Custom links work but there are limitations.  We have folders under box which span several levels - it would be helpful to get the fully listed path in the shared link or have the option to share the fully listed path.  Thank you.

We are having problems with multiple users working on the same file - we keep not being able to save our edits and the doc effectively crashes. It is also saying other editors are in the document when they are not. This is causing major issues with a collaborative piece of work and as we are testing out whether Box will work for our organisation, we need to know whether these are issues that can be resolved. Many thanks

I am trying to manage one of my members so that the member cannot accidentally delete or move files in my shared folders but will still be able to view them.  I recently saw that there's a new USER STATUS where I can set the members status to ACTIVE VIEW/ UPLOAD ONLY.  I had previously used under Folder Collaborations "VIEWER UPLOADER".  Here's my questions: Wouldn't the two categories be in conflict with each other especially if Active view/ upload only is paired with Editor? Does this (User Status) only apply to folders shared to the member and not the member's own folders. Has anyone demonstrated that these features actually work by deliberately deleting a file from a member's who's account has been "Active View/ Upload" or View/Uploader only? Thanks for any input.  The guide information is not very complete.

Googleサインインしたが、コラボレーション招待した側には保留中と表示されている。共有フォルダが表示されず、サインアップ完了していないか、もしくは別の理由か全くわからない。

I can't get into Box.  Is Box down?

Hi, My account has been deactivated and I can't access all the files I need right away. It's a very urgent matter since we need those files for our daily operation.  I submitted the request and the case # is 2963011. Could you please contact me and help ASAP? Thank you.

Hello, I am having difficulties similar to the user from this post: https://support.box.com/hc/en-us/community/posts/4451249605907-private-account-with-company-email-cannot-access-company-s-shared-files-?input_string=Cannot%20connect%20account%20with I have reached out to my University's IT help desk for help. While I was on the phone with them, they invited me to become a Managed User on their Box Instance. However, I am not receiving any invites to join the box instance. My account is still set to private and cannot be managed by my university. The IT person told me to reach out to box support to see why I am not getting the invite. Please help! Thank you.

Hi, I have deleted a User. I am trying to add a different User instead - however, I'm getting an error message that their email is being used for another Enterprise, so I can't add them as a user, yet I cannot delete that info (I can't find it to delete). We do have one seat left, so I would like to add them as a User. Can you help me? Thank you.

Hi. One of our active Box users is not receiving the emails to reset his Box password. I've contacted our IT support and there is no issue in the background that they can see.  It just appears as though the emails are not being generated. Please help. Thank you.

Please reset my storage space.  I'm getting storing space error message when uploading files in box but I only have 15 Ko used out of 10 GB.

Could you please run the script for resetting the correct amount of storage used? I have deleted all files/folders (including in Trash) and it still shows it 100% full. Thank you. 

PC No 1 - Windows 11 laptop where Box Drive Icons are not shown in Explorer! PC No 2 - Windows 10 laptop where Box Drive Icons are showing in Explorer! Please advise how I can restore my Box Drive Icons on PC No 1. PC No 2...... PC No 1.......    

Hey Guys, Small issue with reported used space on box drive. Poor thing has 3 files in it currently topping out at around 180MB but its saying i have 6.5GB used?  Please could you assist.  Best Regards Chad

As it is writted on your Q&A, I need you to run a script for my account to fix the data inaccuracy issues around my storage size, folder size, and file counts.

Hello support team. Again, my box tells me that the store is almost full. 38GB of 50GB should be occupied. This can not be, because there are only a few files on the box. The trash is also deleted. Can you please clean my storage area? Regards - Mario

I transferred my Box from Company A to Company B by making my email from Company B a co-owner. However, I forgot to delete my email from Company A. As of today I no longer have access to Company A Box, and I am getting errors in sharing links because they request the password of Company A. I believe that deleting my email from Company A (the owner) and making my email from company B (co-owner) the single owner would solve that. However, I cannot make that change because the option is greyed out. What should I do?

Hope someone can help.  1. There was a problem completing your request. Pleases try again -->This has been happening over one week.  It has happened when deleting a folder or file.  2. We’re sorry, the preview didn’t load. Please refresh the page -->This has been happening over one week as well.  It has happened when reviewing a file. (file still can be uploaded)  Can someone please help?  Thank you!