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Hi,


I'm trying to add an email address to my account, but I get the following error message every time:


"There was an error while trying to add xx@xxxxxx.com to your account."


This is a company account. Could that be the problem?


How do I fix this?

Hi Samantha,


Welcome to Box Community and glad to assist! 


You can use the following troubleshooting steps to fix your issue, 


Otherwise, you might want to check if the email address is already in use on Box. As you can only use your email once at a time. Your email can only be used once at a time.


Thanks for posting! 

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