Box error - remove it message

Hi there, 

Welcome to Box Community and glad to assist!

Please log out and log in from your Box Drive application. 

 To log out on a Mac:

1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
   • • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
2. Click the gear icon, and from the list that displays click Log Out.  

Box Drive prompts you with an alert about the following types of files:

• Open Files - You can save and close these files to prevent the loss of any work.
• Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
• Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

 To log out on Windows

1. Navigate to the search menu by going to the system tray and clicking the Box icon.
   • • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
2. Click the gear icon, and from the list that displays click Log Out.

Box Drive prompts you with an alert about the following types of files:

• Open Files - You can save and close these files to prevent the loss of any work.
• Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
• Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

Thanks for posting!