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Question

I can't add any MFA

  • May 27, 2025
  • 3 replies
  • 22 views
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Hi,

I'm trying to set up MFA, but I keep encountering errors with each option:

  • App: QR code doesn't load.
  • SMS: Phone number is invalid (I added the correct prefix and phone number).
  • Email: Email is invalid.

I'm stuck here. Any help would be appreciated.

Thank you!

    3 replies

    C
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    Hello,
    I'm sorry you're having trouble with the MFA setup. Here are some quick steps to try: my points 

    1. QR Code Issue: Try re-generating the QR code. If that doesn't work, contact your admin to reset MFA for your account.

    2. SMS Issue: Ensure the phone number is correct and not blocked. If it still doesn't work, ask your admin to reset MFA settings.

    3. Email Issue: Double-check the email address for typos. If it's correct, contact your admin to check if there are any issues with your email settings.

      Best Regards,
      James Henry

     

    C
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    Hello James,

    This is not a business account; it’s a personal account. All MFA settings are deactivated, and I can’t activate any of them. I believe I’ll need to contact support.

    Thank you.

    C
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    Hi Ferran, 

    Welcome to Box Community and glad to assist! 

    It shows that your Multi-Factor Authentication is already enabled in your Box account. Please let us know if you still need assistance. 

    Thanks for posting!

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