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Hi,

I'm trying to set up MFA, but I keep encountering errors with each option:

  • App: QR code doesn't load.
  • SMS: Phone number is invalid (I added the correct prefix and phone number).
  • Email: Email is invalid.

I'm stuck here. Any help would be appreciated.

Thank you!

Hello,
I'm sorry you're having trouble with the MFA setup. Here are some quick steps to try: my points 

  1. QR Code Issue: Try re-generating the QR code. If that doesn't work, contact your admin to reset MFA for your account.

  2. SMS Issue: Ensure the phone number is correct and not blocked. If it still doesn't work, ask your admin to reset MFA settings.

  3. Email Issue: Double-check the email address for typos. If it's correct, contact your admin to check if there are any issues with your email settings.

    Best Regards,
    James Henry

 

Hello James,

This is not a business account; it’s a personal account. All MFA settings are deactivated, and I can’t activate any of them. I believe I’ll need to contact support.

Thank you.

Hi Ferran, 

Welcome to Box Community and glad to assist! 

It shows that your Multi-Factor Authentication is already enabled in your Box account. Please let us know if you still need assistance. 

Thanks for posting!

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