Support Forum

I have a user that has left the company. The user has editor rights to folders. There are some folders that see is co-owner. If I disable her account, the shared folders are no longer visible to others users. How can I remove access but keep the files shared with others

Hi, I changed my phone number I can't get SMS now / cant log into my account

I'm trying to add our accountant as a User so that she can copy our Box folder from her Enterprise account to our new Box account. It says that her email is invalid. Is it because she has an email ending in .xyz? or that she's already a User on another Box account with that email?

It's funny I was looking for the exact same thing when I saw that post. I create legal documents from forms that I send to customers to fill in their details and send back to me to complete their official document. I could run my whole business from this platform with the right integrations!

Hello, my storage is still showing full after removing most items from my box account. Could I please get some help with having my Box storage cleared? 

I have a S23 Ultra running Android and since a couple of weeks anytime I try to open Box App I get the following error in a pop-up window "Sus cuentas de Intune y Box no coinciden. Inicie sesion co...." "Yours Intune and Box accounts are not the same. Login with..." (the rest of the error is not visible in the small pop-up window) I tried to uninstall and reinstall.. without success.. I also removed the Android connection in my box page in internet ... without any result.. remaining the error. may you give me some guidance?   thx    

iphone版のアプリを使用し、 既に存在するフォルダへ入る→撮影／スキャン→ファイル名を変更 の操作を行っていますが、フォルダ内データの読み込みが非常に遅い状況です。 要因は様々あると思うのですが、どのようなことが考えられるでしょうか？   状況 ・２台のスマートフォンを使用して上記作業を並行して行っている ・同じフォルダを２台で開くことはない ・フォルダ自体にはデータが０～３件程度でデータ容量として重いものではない ・box内には大量のフォルダが存在する（いずれも１フォルダにつき～１０件程度のデータが格納されている） ・Wi-fiに接続して実施 ・iphone12 を使用。OSおよびアプリは最新版になっています。

Hello, I'm fairly new to box and want to download a publicly available repo which is fairly large in size (>1 TB). How can I parse through the whole repo and download all the files? Right now, the only way to do this is by manually download each file, and the repo has >7,000 files.  This is quite frustrating and impractical. Are there any obvious solutions to this that I might have missed? Thanks

HelloCan BOX assist in deactivating 2FA settings?

I can open the box drive, but I can't open any file in the box, including pdf, excel, ppt, word, subfolder, and so on. I have tried to uninstall and reinstall the box drive. while it still doesn't work. Also, the box can't be found in the finder.

We noticed that after deleting many files from my box account the space reported is not correct for account ID  [personal information–redacted] Could you please run the script on that account to recalculate the free space?

I am getting this message:  "Something went wrong and Box Drive needs to quit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue."I tried to reset the box manually but I always just get to the point that it will let me log in but then crashes once it's launching. Help would be greatly appreciated!

Hi there - I'm configuring 2 step verification for collaborators in my admin panel. In order to access configuration options, I am supposed to receive an email for 2 step verification to get into the configuration options to set up 2 step verification. I'm not receiving the email and have "resent" several times. Anyone else have this issue?

Two different companies set up accounts for me on box.  They have the same email, but different passwords.  One is old and obsolete and one is new.  Until recently I was getting routed to the new acccount, but now I am getting routed to the old account (using the new password) and don't know how to eliminate that account and get back to seeing the information in the newer account.

Is there any way to do this yet?

  My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

We are having trouble accessing a discovery link. When clicking the link it says "This shared file or folder link has been removed or is unavailable to you." We would appreciate some help getting access to the discovery. Thank you!

Hello, my account has reached it's limit although I've deleted most files and empty the bin. The storage doesn't seemed to have corrected. Are you able to help?

Does the Box allow for conditional logic?  Are you able to set triggers for the signer to only pick section A B or C not sections A B and C. Like, can the checkboxes go away if one section is picked. I dont want to signer to have the option to pick all sections just one. is this possible? 

I have been attempting to download Box Drive onto my computer and have it add the files to my folders, but the app isn't downloading, and when it does, it takes me to log-in and then opens the app back up to the login screen.  It is a brand new computer, all updates complete. Could definitely use help figuring out how to get this onto my computer!   Thanks!

I want to log in the windows software of box drive but it opens an internet tab. When I enter my email it redirects to google sign in (as I created the account with google), when I go on with that after I accept sharing whatever it goes back to the main login page, and then if I log in it logs in the webpage, but software remains the same

Hello. I am trying to add another domain to switch the primary email to, but after I put the txt record on the dns records it still fails and says to reach out to support.  

You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for:  03/26/2024  BOX $374.79 03/15/2024  BOX $540.00 If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account. Fran Johnson                                                                                                                                                  

Is there a function in Box Sign to allow us to create a document to be sent out for signature at a scheduled time?

My box is empty but says I use 7.5 GB. Is anyone able to help me, please?