Support Forum

Hello, I am wanted to upload multiple powerpoint folders directly to box. When I click folder upload on box, it takes me to folders on my Mac. My power point folders are not saved to my MacBook but to my one drive account. Is there a way to upload directly from powerpoint one drive?

My company uses a shared file for a weekly meeting. The file is no longer seen by anyone, except when searched for - it shows up in search results but when clicked, it says "Oops! We can't seem to find the page you're looking for." The person who last edited the file cannot find it in his trash folder either. 

Hi, Is it possible to check my storage limit, I don't think it's reporting correctly. Thankyouuu

I'm experiencing difficulties with uploading folders with files. My folders are uploading empty. Any advice?

Hi, Can you please run a script to correct my storage amount shown (I don't have any files uploaded to my account, so the storage should show 0 of 10GB). Thanks.

Hello, my company pays for 2 box accounts for me (see below) and would like me to consolidate so they can close the old one. Can you please merge or migrate <personal information-redacated> into <personal information-redacated> or advise how I can do this?

When attempting to change a users email address, it gives me an "invalid email" error. Please advise.

Would you please let me know the process for changing the owner of the account. Thank you.

I am trying to grant access to five different users on the Box. They are not receiving the invite when I send it directly through the Box, so I have to send them a copy of the link. When they use this link, they try to sign up for an account, but they never receive the confirmation email. So, the problem seems to be receiving emails from Box. We checked any spam filters on their email and there are none. 

I'm doing my initial setup of 25 users and 8 already have box accounts that use our company domain but aren't affiliated with our new enterprise account.  Not sure how to contact support to fix this.  TIA

I was invited to box by site TFA. It will not allow me to accepted the invite. 

Hello, Out of nowhere Box is now not letting open files that I have been accessing on a daily basis for months. I now get this message whether on my laptop or my phone: This preview didn’t load because you don’t have permission. Please ask the file owner to update permissions.   Please help  

Hello, I am looking to automate backups from our company's Box account to local storage, partly for regulatory reasons, but also so we have time based backups and deletion protection, in addition to what is already provided by Box in terms of redundancy etc. I am looking at NAS models - Synology and QNAP. Synology has cloud sync, but this just keeps a mirror of the cloud storage, not a time based backup. There is Hyper Backup, but seems clunky to combine this with cloud sync. QNAP has Hybrid Backup Sync (HBS) which I am looking into. Does anyone have any experience with this? Looking to roll this out ASAP so appreciate any input. Thanks!

Hello We are having problems with the Incorrect Storage Usage problem on this box account: Account ID 16674665918 Could you please run the script to fix it? Note: i had this problem now in several accounts, would´t it be easy for you and for us, if there where a buton in the online admin console to run the script and fix the storage report issue? Best Regards

Before I delete a user, I first want to transfer all of their folder/file ownership (owner and Co-Owner) to another user.  Can I do this easily?  I have not found a report that works well and I don't see an easy tool to transfer massive amounts of data (+5TB) to a different Owner?

I can create a link to share a Word (*.docx) file to "anybody with the link" but I cannot do the same for *.pdf or *.xlsx files.  I have my account settings set up to allow this.  How do I create such links to share view-only PDF and Excel files with people outside of Box?

Hello. I deleted most of my files and emptied the trash, but the storage space is still full. Is there a way to handle this on the user side?

  We are adding 2 new users, and the confirmation email fails to send. We've checked the junk folder as well as our spam filter. 

Is there a way to create a custom watermark instead of the default user email / date / time?

Hello how do we remove an owner who is no longer with the company and give ownership to someone else?

Again this is a on going problem that i wish you guys would fix! once i delete files the data does not reflect the delete!  I have to send these support tickets ever two weeks to get this error fixed.. Please fix this asap and hopefully we can fix this problem once and for all!!!                  

Please someone help, I had a BOX file shared with me and the owner of the file left our company and now I do not have access to our important files. Is there a way to get those files back? They would no longer have access to the work email associated with the account either. Please someone help. 

Hi everyone, I recently canceled my Box subscription but have now decided to renew it with the same product I was using before. However, I noticed that my Enterprise ID has changed. I need to revert back to my previous Enterprise ID because all the app users who were previously associated with the old Enterprise ID are now classified as external collaborators. Could someone please assist me in restoring my previous Enterprise ID? This change is critical for maintaining proper access and permissions for my team. Thank you in advance for your help!

after i upgraded my plan, all my previous data disappeared. 

Hello, I am unable to upload, Download, and review the file in Box.