Support Forum

Hello,  For two days now, I have been unable to access the materials sent to me, despite the best efforts of our IT team. When I try to download I am told I do not have the requisite permissions and must contact the Owner. When I try to open the PDF I am told that I do not have rights to this content. I have reached out via email about this problem and was simply sent the link to "work together" in the folder again which did nothing. I need to access these materials ASAP.  Thank you

Whenever I open the application on my device, it takes me to go login online. After I login online, the application loads and then it shows an error. Does anyone know what the issue can be?

Hi,thereI have a question about Box Tools. All the contents in C:\Program Files (x86)\Box\Box Edit were deleted, leaving only the Logs folder. I suspect this may be due to an update.If anyone is aware of a similar issue, could you please let me know? Device Specifications:Edition: Windows 10 Pro Version: 21H1 OS Build: 19043.2604Best Regards

I used to be able to access my box through my school portal. I've since graduated two years ago. I was able to continue to use the portal until today. Today, for the first time, it displays "invalid login credentials" and doesn't allow me to log in. I logged into my personal free account to post this question to the support forum: How do I access the files stored on my old school profile? I'd like to offload them or transfer them to my personal account. Thanks for your help!

Had box installed, was working fine.. new version came out and now i'm getting the following error ..tried uninstalling and reinstalling the msi .. same error. 

確認メールの再送信をお願いします。

お世話になっております。 新規ユーザーに招待のメールを送っているのですが、メールが届かないです。 一度、遅れたものの、リンク切れになってしまい、再度招待メールを送信してるのすが、届きません。迷惑メールなども確認しましたが届いておりません 恐れ入りますが、解決策をご教示お願いいたします。  

Whenever any user accesses the file and make changes, a copy of created upon each update.how can this issue be resolved.

Hi,  Is there a way to show the content picker in a seprate window like modal via javascript?  i want to integrate it in my application to download files from content picker. i have completed Oauth authentication and get access token but unable to open Content picker in new window. and also using npm i am unable to access content picker. using via CDN like this const { FilePicker } = window.Box; constfilePicker=newFilePicker({ container:'.file-picker-container', clientId:Client_id, token:accessToken, chooseButtonLabel:'Select Files', selectType:'file_and_folder', onSelected: (items) => { console.log(items); }, }); filePickerRef.current=filePicker;unable to open content picker screen and also suggest how can i download file from it Thanks in advance,

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you run the script manually, you should have provided an option or a tool for us to run the same script to avoid future issues.  Please look into this matter with utmost urgency. I appreciate any help you can provide.

■SSOWhich is SP-Initiated or Idp-Initiated when implementing SSO? ■Impact on existing user accounts・I would like to log in via SSO when logging into the BOX area, but is it possible to do so?- Our company uses an "external user" (email domain other than our company), but will the "external user" log in via SSO? Or will I be unable to log in■API supportOur company is not aware that your service is linked to an API, but is there a way to confirm that there is no API linkage?■costAre there any additional costs incurred for SSO■documentIs it possible to provide materials such as the flow of changes and procedures for switching back?

I recently used my Box account to upload a few files from my computer. However, I have to delete them for some problems. Even after I deleted all the files and also from the trash, it shows I am using 523 MB, which is not possible, since the "Get started" is only 1.8 MB. Could anybody please tell what the issue is? Thank you.

When I click on either links provided in BCP FAQ the below page shows up Kindly provide me with links to access these courses as soon as possible.  

親愛なるサポート。 ストレージ容量はリセットされません。スクリプトを実行してください。

  Hi,   I have created a Google Sheet from Box but I can no longer 'Protect Sheet' to prevent collaborators from doing any editing. I only want them to open and view the contents via Google Sheet.  The 'Protect Sheet' feature is not available when I open the Google Sheet  from Box. Please assist on this.   Thanks, Faith

Hi, a shared collaborator folder has disappeared but not been deleted by any collaborator. We have checked all trash boxes and history but there is no trace of the folder. How can we retrieve it?

I use BOX that is managed by my client. I am a co-owner of the BOX, however I have not been able to invite my colleague to BOX since mid of April. All the co-owners in my company have the same problem. Please resolve this issue as soon as possible. Kind Regards, Junko

In this YouTube tutorial by Box 1 , at minute 1:58, they demonstrate a popup modal with a Box Sign embedded. It seems that this isn’t an iframeable_embed_url because the Cloud Game widget doesn’t pop up. When I use the iframeable_embed_url in my own modal, upon a user signing, instead of the user being shown a screen that says “Finished. Thank you for completing the request” like is shown upon sign completion in the YouTube tutorial, the Cloud Game widget pops up again. When the user completes this game (for a second time now), they then see a blank screen. This makes for a poor user experience because the user has no indication of whether or not their sign was successful. Is it possible for me to embed the embed_url into my modal instead (seemingly like what is done in the tutorial)? It seems like if I do so, the user won’t have to deal with the Cloud Game and weird sign completion experience. If not, what must happen for the user to be shown the “Finished. Thank you for completing th

We are running an automation application that uses box api to download / upload files from specific box folders. It works well before today morning, but stopped working since today afternoon. Anything wrong?Below pieces of log information for your reference.[2024-05-15 15:54:15,475]-INFO-[bla-start.py::__main__::<module>::line#:773] - BLA system started successfully![2024-05-15 15:54:16,494]-INFO-[bla-start.py::__main__::bla_monitor::line#:89] - Loop[1]: start to monitor Temp folder for request files..."GET https://api.box.com/2.0/folders/261390481639/items?offset=0" 404 324{'Date': 'Wed, 15 May 2024 07:54:18 GMT', 'Content-Type': 'application/json', 'Transfer-Encoding': 'chunked', 'x-envoy-upstream-service-time': '239', 'box-request-id': '043f4f2a94110fe33bcdb03379c5a4c92', 'cache-control': 'no-cache, no-store', 'strict-transport-security': 'max-age=31536000', 'Via': '1.1 google', 'Alt-Svc': 'h3=":443"; ma=2592000,h3-29=":443"; ma=2592000'}{'code': '---ound', 'context_info': {'e

Hello  I cant reclaim space in my account. I have deleted everything and it says im using almost 30 GB with an now empty account. Can i please get help I need the space for a project today Storage Used 27.3 GB of 50.0 GB  

Hi team, I'm an IT from Playstudios. With over 300 Box users we consider ourselves a fairly big customer of yours. The problem is, right now we have plenty of 3rd party managed users with our company's unlimited Box storage licenses that they never touched (mostly 0KB of use). We want to convert them to collaborators/ unmanaged users without having to grant all their access permission to shared folders again. This will help us a ton to optimize our business costs (each of their licenses costs over 300$/per year) Thank you in advance for your support and hope we will have a proper solution to this problem since we really love to use Box

CAN SOMEONE PLEASE GET THIS QR CODE TO SHOW UP.  I CAN'T SET UP 2FA AND I WON'T USE THIS WEBSITE UNLESS ITS FIXED.

Hi, I am trying to have predetermined signatures for names and title in box, but I can't find an option. Is this something that box does?

Even after deleting all data, there is still no free space for uploading. When I check my account details, it shows that 99.8GB out of 100GB is in use, but I am not actually using it.

「管理コンソール」→「ユーザーとグループ」→「外部ユーザー」に 外部ユーザーの追加項目が表示されない。     通常通りにフォルダーから追加すると管理アカウントとして登録される。 外部ユーザーの追加が出来ない。