Support Forum

Hello Everyone, We have a file request link and we want to upload a file into that link or want to get a folder ID from it using Box API. Can someone please help whether it is possible to upload a file to the file request link using an API? If yes, please guide how it can be done. The file request link looks like this: https://[company].app.box.com/f/[some-unique-random-number] Thanks Puneet

After a lot of simultaneous user delete and group_membership delete operations, some group_memberships are stuck. In admin console, it shows that there are users in the group, but not showing them inside, also users are already deleted. If checking via API, they are shown in group/GROUP_ID/memberships endpoint, but attempting to delete them via DELETE on /group_memberships endpoint causes this error: {   "type": "error",   "status": 404,   "code": "not_found",   "context_info": {     "errors": [       {         "reason": "invalid_parameter",         "name": "group_tag_user",         "message": "Invalid value 'group_tag_user_36356814675'. 'group_tag_user' with value 'group_tag_user_36356814675' not found"       }     ]   },   "help_url": "http://developers.box.com/docs/#errors",   "message": "Not Found",   "request_id": "fdm4k5hpziqx9of5" }

Hi folks. I have a legacy unlimited storage account and I recently learned that in January '24, Box started monitoring and enforcing 1TiB/user/month bandwidth limitations. I currently have some 12 TiB of personal/business media backups that I would like to download from Box so that I can decide if the new limitations will work for me going forward. When I tried to download some of it I hit the limit and now must wait until the new calendar month to download more. I shudder at the thought of having to retrieve the rest of it over the course of a year! But it gets worse: if I use the bandwidth to download, I obviously lose my primary backup site as I won't have any bandwidth left to upload in the meantime (even if I trim my backup sizes way down). I hope there is some way to do this and/or to get a one-time exception so I can have all my backup data in my posession without waiting a year! Thanks for any help you can provide.

Since I don't have a paid account, I'm directing this question here. I currently have ICloud and want to switch, but I need 2T and I don't think Box offers that for individuals or am I reading the "upgrades" options wrong? Is Box not a resource for individual accounts?   Thanks

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初にメールアドレスを間違えて登録してしまい確認メールが届かなかったことが有りました。 その後、正しいメールアドレスを登録しましたがダメでした。   確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 抑制リストに登録されているか確認していただけないでしょうか。   参考にしたサイト https://support.box.com/hc/ja/articles/360043696174-%E3%83%A1%E3%83%BC%E3%83%AB%E9%80%9A%E7%9F%A5%E3%81%AE%E5%95%8F%E9%A1%8C%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0     I translated Japanese into English.Please check. The following is a question. Another user does not receive the collaboration invitation email. I added a new user, but I did not receive a confirmation email and cannot log in.I tried resubmitting but did not receive the email.I had registered the wrong email address the first time and did not receive the confirmation email.I then registered the correct email address, but to no avail. After checking, there is a possib

I have lost my entire year 2020 files. I do not have a trash icon on the drop down menu. Please help as I have some historical pictures which cannot be duplicated.

I need to know if we have to change from Box Sync to Box Drive.  I spent so much time on May 16th speaking with someone who "walked me through" setting up a request on line and here it is 12 days later and no one has responded.  HELP

We would like to give second-shift support personnel the ability to create folders and share them with existing managed users. However, we do NOT want them to be able to view existing content. Is this possible?

Hi Box support, Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account. Request to do the needful ASAP. Thanks, V.Vivek.  

Hello there ! I'm Naruko Watanabe, an IT relationship assistant from Tokyo, Japan. One of my colleagues is not able to access the BOX system now. Could you please investigate the cause this problem ? Warm regards, Naruko

Hello I have 300G of cache files. I keep erasing them because it is filling up my hard drive. But it keeps building back up to 300G. What shall I do?

I'm attempting to use the GetEnterpriseUsersAsync/GetEnterpriseUsersMarkerBasedAsync APIs from the .NET client, but it appears the actual API at box has a regression w.r.t. to the usermarker parameter. Basically:GET {{boxBaseUri}}/users/?usemarker=true&external_app_user_id=ABC {     "users": [ ... ] } Which is NOT marker based. Supporting evidence: https://gist.github.com/watfordsuzy/c5f85f1099e259f64e5acb4b0881d18f

It  says email is already in use I deleted the account and I still cannot change the  email? what's the soltion for this ? My current email is going to be closed in 24 hours I need to update the Email please

When clicking the download button nothing happens, also there are no options on the PDFs when clicking into each one of them individually.

Box embed generates iframe code with a seemingly unrelated query attached: "<iframe src="http...ig?sortColumn=date">   When used as given by box the iframe won't render and I get the following error: "Refused to frame 'https://notes.services.box.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors https://app.box.com"." If I remove the query the note will load but I am unable to edit the embedded note. How do I embed a note that is editable by anyone with access to the file?

We just signed up for our own company Box account. Some of our employees have Box accounts using their company emails on our partner box accounts. How can I get those accounts moved over to our new company box account so that they can "belong" to our company Box account and not our parters? Thanks

Hello Sébastien, I appreciate your initial response, but this issue with the Access Stats features needs immediate attention and resolution. This matter is critically affecting our operations, and the end user's workflow is severely disrupted. The inability to access the Access Stats feature is not just an inconvenience—it is a major problem that needs to be fixed urgently. We must escalate this issue to the highest priority level. I need your immediate assistance in resolving this matter. Please provide your earliest available time slots for today so we can schedule the call with the end user without further delay we need a permanent fix immediately. I expect prompt and decisive action on this matter. Your urgent attention is required.   Please find the below user availability time today. May 28: 11am ET - 1pm ET May 29: 11:30am ET - 1pm ET May 30: 10am - 11am ET   Best regards, Hrushikesh           Thank you..!   Best, Hrusikesh   From: Sebastien Merour (Box Customer Success) <sup

I am trying submit aa support ticket. Anytime i choose to contact support it just redirects me to this community board. 

Hi Box, I would like to update the email address for admin. Please contact me with details. Thanks 

I have been unable to verify my email address when joining as the email does not come through. I have pressed re-send 3 times and on 2 occasions it came through after I asked it to re-send and then informed me that the link has expired.

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable

I am trying to upload a Word document on the drive, but it is failing every time, although i have a editor level permission, I read all the articles on the website and none of the solution has worked for me. I even tried keeping file name generic, no special character, space and still i was unsuccessful in uploading the file.

When Box is accessed via the web UI, the top-level view takes a very long time to fully resolve. This means it takes 5-10 minutes before anyone can right-click on an entry to change the collaboration settings. When trying to change the settings on one file, the UI then needs to reload again, taking another 5-10 minutes.   Is this the expected behavior?

Hi there, I have a 2 files missing, which are connected to my email address.  The files received the following day can be found stored in Box, but the files from the day before are missing. I have the confirmation email to say I've signed my first document, it seems the first documents I signed are the ones missing from box. Can someone help me out please?