Support Forum

Dear all. We are using trial for Box businees plus. It says that limit is 1 TB. We used only 5.4gb, and when we try to upload any new file we get message that account storage limit is reached. We need support asap, so that we can test all functionalities, so we can purchase production licenses, before trial expires.

Any work around to search for files which have similar tags

Hi,  My account uses 3.72 GB approximately space, but console shows I am using 8.9 GB. Can you please correct this ASAP? Thanks. 

The Box support team exchanged emails with me but have not gotten back to me.  I have waiver packets for 330+ e-sign recipients for a school event and I would like to personalize each packet using Word mail merge but I am at a loss of how to send these out through Box e-sign to get to each individually?  I can't seem to find what I want in the knowledge base. Please HELP!  I need to send them out now. 

It seems that the administrator has given me an operation to send an email invitation, but I have not received it. I have checked my spam folder and the company's spam list, but I cannot find it.I can log in and access the company page, but when I try to access the folder link directly, the following message appears in Japanese This shared file or shared folder link has been deleted or is no longer available.If you believe this issue has occurred in error, please email the owner or contact Box Support. My address is your suppression email? 

Size on HDD is 45GB and storage of account says it full at 100GB is much larger than files stored, can you run script to solve it. This happens once every 4 months are or so, can script be set up to run automatically? Is there a permanet fix for this, as I seem to ask for this to be done constantly.  Box should but a button on the system that can do this when needed, or the softwre should be updated to run autmatically every few months..

I would like to change the owner of a specific box folder however the following error is shown. "There was a problem while trying to transfer item ownership to ~~". Could you please suggest a solution?

Is there a way to link versions of a document, so when changes are made to the document, the changes appear in every instance of that document? Fo example:  File Q is located in Folders A, B, and C.  Updating File Q in Folder A- can this update also be linked to File Q in Folders B and C? Or must File Q be updated in every folder in which it appears manually?

When attempting to open a file after I downloaded Box tools, I was requested to download Box Tools. There is Box Tools in control panel, but not in Task Manager on my computer,  How can I solve this problem?

Hello, Could you please tell me about the certification exams for Box-API engineers? Recently, I passed the Box Certified Professional exam(https://support.box.com/hc/ja/articles/360055156693-Box%E8%AA%8D%E5%AE%9A%E3%83%97%E3%83%AD%E3%83%95%E3%82%A7%E3%83%83%E3%82%B7%E3%83%A7%E3%83%8A%E3%83%AB%E3%83%88%E3%83%AC%E3%83%BC%E3%83%8B%E3%83%B3%E3%82%B0), and now I would like to take the exam for Box -API engineers. Where can I find information about the certification exams for Box-API engineers?

I am unable to delete items no longer needed in the "Box"

I should have access to a folder called "Jambalaya Group Resources".    Was advised to let you know "the page is down" and report issue.   

ボックスリレーでフローの最後に通知を送信する際、どのファイルの回覧が終わったのか分かるように、フローをトリガーしたファイルの名前が表示されるようにしたいのですが、そういう設定はできますか。

Something wrong with my storage quota, It shows 8.2G even delete most of the data, storage used quota still not decrease. and yes, I have cleared the trash etc. the usual stuff.  

Can anyone help with where I can find most up to date SOC 2 report? I've been trying to get hold of BOX since yesterday, none of their numbers in UK go through to anyone, and online help raised a ticket but no one is responding. This is very urgent business critical compliance audit....

Hi Team, I am getting below error while accessing box api using flask python application to upload document in box api.   Exception::Couldn't connect to the Box API due to a network error.  raise ConnectionError(e, request=request)requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.box.com', port=443): Max retries exceeded with url: /oauth2/token (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000001ED7D48BE60>: Failed to resolve 'api.box.com' ([Errno 11001] getaddrinfo failed)")) Couldn't connect to the Box API due to a network error?

Hi, All my uploads get blocked in the trabsfers with this code. How come? Thanks Enzo

Today I signed up for my free version of Box with my Yahoo email address. However my collaborter sent the invitation to my Gmail email address. What can I do? Can I add my gmail address to my account?  Thank you for your help. Troy 

Box.com shows I've used 17.4GB out of 50GB. However, I have no files saved in folders or trash. Storage used should show 0GB used.

hi. Please run Storage Script on my account. Unable to upload in this state.

Files shared with me.  I cannot preview anything nor can I download.  "We’re sorry, the preview didn’t load. This document may be protected."  Also, no ability to submit a ticket or get help.

Hi, In 2022 I got this link to a folder: https://palantir.box.com/folder/156059792292?utm_source=trans&utm_medium=email&utm_campaign=collab%2Bauto%20accept%20user When I click it today I'm getting this message:  Oops! We can't seem to find the page you're looking for.Can you assist?Thanks

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi, Yesterday, I did not receive some notifications via email when a task was completed.Is this issue being resolved?Please advise. Thank you.  

News files saved in the Box folders kept in the Desktop are not showing. They are not showing online as well.