Support Forum

hello, I have a Box Individual Free Plan. My storage is empty but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything) Can you help? Thank you

Hi, It says "9.2 GB/10.0 GB in use" even though there are no files. Please display the correct capacity. Thanks.

Until now I have been accessing my BOX storage from my GoodReader app installed on my iPhone without any problems.However, lately it has been giving me an error and not allowing me to access it. I can access my files from the web and from the BOX app on my iPhone, but for some strange reason, now I can't access them from the GoodReader app on my iPhone.I have reported the problem to GoodReader support, and they respond that "they are not able to reproduce the problem", that is, they do not know how to solve the problem.Can you help me solve it? This is the screenshot:

Hello, I do not see the option to set up the custom subdomain in the admin console, can you help?

Hi - Some colleagues in the US have been trying to share a folder with me. I keep getting the message that the shared file or folder link has been removed or is unavailable to you.  They have confirmed that they have given me access from their end but it still doesnt allow me access?   

I submitted this question a week ago and support advised me to try to upload as Box may be telling me storage is used when it is not. However, when I try to upload I get a message that folder storage is exceeded.Please delete all content of my folder so I can start uploading again. Thanks.

There is a description of [For added security, you can also set a date after which Box automatically disables the link (if your Box Admin has enabled this capability). ] in the "Set the expiration date of the shared link" item in the link below. Which of the following plans is it possible to enable the expiration date setting? ・Business ・Business Plus ・Enterprise ・Enterprise Plushttps://support.box.com/hc/ja/articles/360043697554

Hi,  I believe the space usage on my account isn't correct, can you please check it out? Thanks

Bonjour, J'ai créé un compte et un mot de passe associé. A la reconnexion, les identifiants ne sont pas reconnus et la procédure "réinitialisation du mot de passe" ne fonctionne pas : je ne reçois pas le lien de réinitialisation, par mail.  Comment contacter le support IT de BOX, svp ? Merci

I've been deleting files on Box to clear space for new ones, and emptied out my Trash folder, but those deletions aren't being reflected in my Box account's capacity. Is there any way to help me look into the matter and/or reset my storage count?

How does one enable/purchase Box Shuttle Advanced Tooling?  Lots of documents describing how it works, but absolutely nothing that tells you how to get it once it becomes clear you require it.

I change my account email, it won't let me change it, it tells me to contact support.

Hi. I have 4 users that I need to migrate ASAP

We are using Box for Oracle NetSuite V3. When logging in via the Box Content tab in the NetSuite UI, Firefox prompts for login again, whereas login is successful when using Google Chrome. Is there any specific configuration required when using Firefox?

Hi! Some zip files are not sync, through BOX Sync v4.0.8088. Image (1) shows the file on the BOX opened in a browser. Note the zip file highlighted in yellow.Image (2) shows a folder synchronized on the local machine with BOX Sync. You can see that the yellow highlighted file in image (1) has not been transferred.Image (3) shows the error message from BOX Sync. The above two files, along with the error message "Sync Failed: Unexpected Error Restart Box Sync...". I followed the error message and restarted BOX Sync, but resolved nothing; BOX Synx attempts to synchronize several times, but finally fails.Since the file size of "***_1.zip" is large, I thought that the file size might be the cause of the failure, but since 0417_1.zip is successfully transferred to Local, the file size doesn't seem the cause. Please let me know the cause and solution.Thanks!

It says a box admin has to approve my application, who do i contact to get it approved?

I need to give one user access to all my folders without adding them as a collaborator. The main goal is to download files using the API, which requires "As User" access. Since the user needs access to the folders for this to work, I'm looking for an alternative method, possibly through groups or scopes that by some way the user can download files.

Hi, I am missing a folder with hundreds of files in it and when I click the folder name in the email I received when I set it up, it says the folder is not available. Please help! Best, May

Upgraded to Starter but need Business - can you refund the starter and allow us to go up a level please? Urgent but no way to get in touch with anyone.

We tried to pay via credit card but fail again.The reason is that some information are not correct, but all information we filled in were correct. And we also cannot learn what columns lead the trouble. The payment amount is $1080, and we are sure the credit card is available to use Could you please check and solve this problem? <personal information redacted>

Team,   Reaching out to reactive an account for Email <personal information redacted> Phone# <personal information redacted>   She wants to sign up for the individual (free) account. She initially had an account for billing, but we do not want to purchase the software.   Thank you for your assistance.

I'm an admin to a large account and realized that there were a lot of broken links leading to folders that previously worked but were longer active.  After running the user activity report, it looks like one of the users has moved a large number of files and folder to the trash. How do I recover these deleted files?

Hello, support team Can you check if an email is on my suppression list. Thank you

We have encountered an issue during the account creation process, which suggests that the account already exists. Please help.

Dear Box, On iOS and iPadOS, when you have the Box app installed, it automagically “offers” itself as a service in the native Apple Files app sidebar. Not so in visionOS. I have the native Box app installed on my Apple Vision Pro, and it does not present itself in the Files app. I’m able to use OneDrive just fine, but Box is not an option to add to the Files app sidebar. Would you please take a look at this? Thanks!