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Thumbnail Preview Not Showing

  • May 27, 2025
  • 7 replies
  • 19 views

Forum|alt.badge.img

Hi! I'm not sure how to get help but none of the thumbnails are working. I've cleared my cache and other designers are also experiencing the same issue. Can someone please help update ASAP??

7 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Same issue. Have tested on Windows PC and on Mac, and in multiple browsers, and have tried clearing cache. All to no avail. Box Status shows all green, but clearly something is wrong. I am nowhere near storage limits. FWIW, in folder view, "Details" shows this error: There was an error loading metadata.

"Can someone please help update ASAP??" --- YES PLEASE!


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Also getting intermittent NETWORK ERROR messages if I try to download files to work locally.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Update: In any given folder, some thumbnails are now loading and others are not.

Note: These are all JPEGs.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

...but most are not loading.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

i'm still not able to see any previews :( 


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Try again now. Clear your browser cache and you may find it works. I haven't checked every folder, but what I have checked seems to be working again now.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

working now! thanks for the update brian!