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External to Managed User - Files disappeared

  • May 27, 2025
  • 1 reply
  • 7 views

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Hiya,

We moved an External User to a Managed User and a whole folder of her files has disappeared. How can we retrieve that folder? 

Thanks

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Emma, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!