Support Forum

My files are NOT showing up!  I have refreshed the page & clicked all around the site & NOTHING!  My profile & account settings are correct & showing 57.5 G out of 100, but WHERE are my files??? Please help! Thank you!

I get the error message "Email already used in a Box account but not associated with an enterprise" when trying to add a user to our account. Please advise. Several forum threads are present on this but they all seem to have been handled privately with no information on how I can resolve this myself. Thank you!

How do I report a HTTP Error 503 to someone at Box

If I have a large group of files to upload to Box, what is the better/faster option; use the web and upload directly to Box, or just copy them to my local Box Drive folder?

The status says box is working but I cannot get it to pull back up.

Good Morning, we are trying to add a new user to box but there is a message indicating that the email address is already used in box. 

I created a new folder in my account and every time I try to upload documents, it shows me that account storage limit reached.  I have unlimited storage with my account.  Please help as soon as possible. 

Hello, My box storage says I have 8 GB of storage used up, but I have deleted items and cleared my trash. After doing so, my storage count is still sitting at 8 GB, and is not actively reflecting that my new storage amount size should be much smaller. Can someone please help resolve this?

How do i reset my password  

I am logged in and can see my profile but not any of my files using either Safari or Chrome

This is an urgent request to begin the development of Box for Windows on ARM. As a student who now owns this device, Box must support this. This is especially in line with Microsoft announcing ARM as the future of Windows with Snapdragon chips on their devices. This does seem to be the future of windows.

Usage of my account is shown as 40Gb used of 50Gb, but I only have less than 1Gb used. Could you run your script to correct the usage? I need to upload files for collaboration that in total are more than 9Gb and and with this issue, I can't do it. Thanks.

On 6/26/25 at 9:45am PT, me and my coworkers started getting HTTP Error 503 in attempting to access box.  

Hello,   I use a mac laptop and I have tried under my account using an HP laptop and when I make changes to edit documents that is a collaborative document it says "unable to save changes please open up a new tab" and it will not save any of my edits. I am not sure what to do? Others are not having this problem. I have tried using a different computer as well.

Please can i have an invoice for the subscription paid in May 2024? £95.88.

How do we change the owner when we no longer have access to that email account? The employee left the business years ago and the email account deactivated, we are all contributors, but the account owner is the past employee. 

We are new to Box.com, I received an email with an invoice. In the email it says, to pay via credit card create a support ticket and includes a link. The link takes me to the general Box Support Community and I can't find anywhere to create a support ticket.  Katie

Has anyone fixed this yet?

My folder that is named All Files has no files. But my page says 「321.8 MB/10.0 GB used」. Please clear my folder. Then make my page「0 MB/10.0 GB used」.

Hi  1- What is the retention of the GXP audit trail in Box.com? Is it indefinite? 2- How can one find which box version we are using? I am not talking on what is written on the release note but from the application itself  

Hi Team, Im reaching you from Sonnedix. My name is Mercedes Cavalieri (mercedes.cavalierisonnedix.com) I have problems given access to externals; this are the following emails. <personal information-redacted> Do you know why they can't have access?  thanks!  

Hi, see my message of two months ago. Can you please help out??

 I cannot access any of my files on Box to upload document. 

Hi there, I have set my account to receive notification emails for all actions (ticked all boxes to receive notifications), however, I have not received any email notifications that people have downloaded my files for the last few weeks, even though I know first hand that people have accessed my files.  I have also saved all box addresses into my safe senders list as per your troubleshooting tips. Can you please advise urgently Thanks