Support Forum

How do I use my 3 box back up codes to sign in? I tried commas, no spaces and one long version and none go through. Suggestions? 

We are missing a folder names AA Appraisals which we had previous access to.  

Dear support, Good morning.  Could you please run the script on my account that updates the measurement of the storage being used? Thank you! Emmanuel

Used storage incorrect for my account, please help, thanks.

コラボレーターのメールアドレスの認証はどのくらいの頻度で行いますか?

je ne peux pas telecharger mes documents sur lesquels je dois travailler

We're on an unlimited business account but it is capping our storage at 1000 gb.  

The employee left the company and we need the file back. Please advise. 

A client of mine received an e-mail that contained a phishing redirect that is being hosted with box.com.

I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month. Subsequently, Box Support sent an email to the client, but it appears that two-factor authentication is still enabled, and the issue remains unresolved. Is it possible for administrators to disable two-factor authentication? (I understand that if the client intentionally enabled two-factor authentication, this may not fall within the scope of the request, but in this case, it was configured without the client’s knowledge.)Thank you in advance.”

Recently, the previous default to allow anyone with a link to access a file changed.  It now requires the sender to manually enable the link and then select who can access (People with the link) and then (Can View and Download) before sharing the link for people outside my organization to access the file without a login. It is highly cumbersome to do this for every sent link.   Under Account Settings, the default access for new links, is now greyed out and cannot be selected.   How can I restore the original default setting?

A client shared their box with me-I signed up, got in and now I can't get back in-it defaults to my Box Account. Help Please

Hi Box Support, I constantly meet a trouble with Box recently. I tried to remove my old 2FA app - which is Sentinel Authenticator, a 2FA syncing through iOS only - to add my new 2FA. However, whenever I remove the old 2FA app then click save and add a new one, the old app constantly reappear and Box system does not generate new 2FA code for another 2FA app. Please help! This is the video of the process: https://streamable.com/r1odwf Thank you.

Hello! I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help. P.s. I posted this on community.box.com but was asked to post it here instead. Best wishes, Sebastian

i am running box drive on my pc with windows 10 [latest version] and my box directory [c:\users\me\box\] has recently changed from a regular directory to a link.. the link is mount point. this is a new change. it used to be a regular folder that i could do all the Windows processes i needed to do, like search...etc. i want to change this LINK back to a regular directory for my box directory. how do i do this. i have looked through the FAQs etc and have not been able to find a solution.  

Good morning, today is 17 August, Space problem is not solved yet My ID is: 32625532253 Thanks. Attached images

I'm on the Enterprise trial plan, but cannot find Hubs in Enterprise Settings > Content & Sharing > Hubs to enable it. When I search for it in the search bar, hubs is greyed out and it says "This feature is currently unavailable." when I hover over it. This is the feature I would like to test out in order to see if it'll work for my organization. Any tips on how to get it to work?

How do you add users that already have personal accounts tied to their email?

I have added a new user who is not getting my verification email. We have checked spam and deleted the user and readded her. 

Booking 2024 is missing. It was last used at the end of the day yesterday and is not showing on box drive or box.com this morning. I am the administrator of the account and that folder. None of us can find it, even using search on box.com

Please help me add and remove a user.

I am creating an open support case with Box, as instructed. "Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

Hello, i already delete a lot of files and folders, but i still have 10 on 10 on my storage.I already read the article : Storage Usage Or File Count In My Account Is Incorrect But only the support can run the script to refresh...   Please can you refresh for me ? Thanks

I was working on 6 models in Chief Architect yesterday and when I logged into our system this morning the files I worked on now show 0 KB of data.  How can I recover yesterdays work?

InvoiceのSold toの住所を変更したが変更できません。やり方を教えてください。