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Question

Space not reclaimed after deleting files

  • May 27, 2025
  • 2 replies
  • 11 views

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Hi,

I have deleted so many files and and folders which I do not need, I removed same from thrash also, still storage space is showing same as earlier. 

How to reclaim space?

Thanks!

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Abo, 

Welcome to Box Community and glad to assist! 

Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

For more information regarding your data inaccuracies, please visit this article

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I am wondering what to do if the aggregate doesn't get corrected after waiting for a very long time, like for a week?

Should I post another request again? Thanks.