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Question

Looking to add external users as non-billed administrator accounts

  • May 27, 2025
  • 1 reply
  • 12 views

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We have a managed IT services company that helps administer our network and SaaS applications.  I am seeking information on how to grant them access to our Box.com environment so that they can facilitate the creation/deletion of users, password reset requests, billing options, etc.  They do not need, nor should they have access to, any files or folders stored in our Box account.  This would be an admin-only based user that would ideally only access the admin console to provide support functions.

From what I can tell, I don't know if this is possible.  We have them set up within our Office 365 and Google Workspace accounts as non-licensed admin users, but I am uncertain if I can provide that same type of access configuration within Box.com.

Any insight/advice/instructions would be very appreciated.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Christopher,

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!