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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

10000 Topics
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community-managerKnown Participant
asked in Support Forum
招待メールが届かない

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初にメールアドレスを間違えて登録してしまい確認メールが届かなかったことが有りました。 その後、正しいメールアドレスを登録しましたがダメでした。   確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 抑制リストに登録されているか確認していただけないでしょうか。   参考にしたサイト https://support.box.com/hc/ja/articles/360043696174-%E3%83%A1%E3%83%BC%E3%83%AB%E9%80%9A%E7%9F%A5%E3%81%AE%E5%95%8F%E9%A1%8C%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0     I translated Japanese into English.Please check. The following is a question. Another user does not receive the collaboration invitation email. I added a new user, but I did not receive a confirmation email and cannot log in.I tried resubmitting but did not receive the email.I had registered the wrong email address the first time and did not receive the confirmation email.I then registered the correct email address, but to no avail. After checking, there is a possib

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community-managerKnown Participant
asked in Support Forum
Lost entire 2020 years files

I have lost my entire year 2020 files. I do not have a trash icon on the drop down menu. Please help as I have some historical pictures which cannot be duplicated.

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community-managerKnown Participant
asked in Support Forum
Box Sync

I need to know if we have to change from Box Sync to Box Drive.  I spent so much time on May 16th speaking with someone who "walked me through" setting up a request on line and here it is 12 days later and no one has responded.  HELP

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community-managerKnown Participant
asked in Support Forum
Can a co-admin create and share folders without content access?

We would like to give second-shift support personnel the ability to create folders and share them with existing managed users. However, we do NOT want them to be able to view existing content. Is this possible?

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community-managerKnown Participant
asked in Support Forum
Can't connect my Trial FTP to WINSCP

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community-managerKnown Participant
asked in Support Forum
Unable to upload the files, as the storage limit is reached even after deleting all the files.

Hi Box support, Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account. Request to do the needful ASAP. Thanks, V.Vivek.  

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community-managerKnown Participant
asked in Support Forum
can't login BOX system

Hello there ! I'm Naruko Watanabe, an IT relationship assistant from Tokyo, Japan. One of my colleagues is not able to access the BOX system now. Could you please investigate the cause this problem ? Warm regards, Naruko

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community-managerKnown Participant
asked in Support Forum
Cancel Subscription

Hello. I signed up for a trial subscription last month and just received notification that my payment for the next month has been processed. I would like to move to a personal account that is less expensive or cancel my account. In the business admin section of my account, I see an option to cancel my subscription, but, the alert message says I will not be able to access my account after May 17, 2024. I've already paid for this month! Please confirm that if I cancel today, I will have access to files until June 17, 2024. And if there is an alternative to the $60 monthly business license for personal use. Thank you! 

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community-managerKnown Participant
asked in Support Forum
Recovering files from a deactivated school email

I have created a new box drive account to submitted this request because My school email was deactivated by school after graduating. I lost access to that email <personal information redacted> and box drive files. I need help with recovering those files and transferring them to new box drive account

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community-managerKnown Participant
asked in Support Forum
Cache files

Hello I have 300G of cache files. I keep erasing them because it is filling up my hard drive. But it keeps building back up to 300G. What shall I do?

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community-managerKnown Participant
asked in Support Forum
Users API regression with usemarker parameter

I'm attempting to use the GetEnterpriseUsersAsync/GetEnterpriseUsersMarkerBasedAsync APIs from the .NET client, but it appears the actual API at box has a regression w.r.t. to the usermarker parameter. Basically:GET {{boxBaseUri}}/users/?usemarker=true&external_app_user_id=ABC {     "users": [ ... ] } Which is NOT marker based. Supporting evidence: https://gist.github.com/watfordsuzy/c5f85f1099e259f64e5acb4b0881d18f

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community-managerKnown Participant
asked in Support Forum
SCO 2 Type 2 Report

I need the most current SOC 2 report and bridge letter for our review

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community-managerKnown Participant
asked in Support Forum
I cannot change my email I need to remove my email

It  says email is already in use I deleted the account and I still cannot change the  email? what's the soltion for this ? My current email is going to be closed in 24 hours I need to update the Email please

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community-managerKnown Participant
asked in Support Forum
PDF not supported / Download not possible

When clicking the download button nothing happens, also there are no options on the PDFs when clicking into each one of them individually.

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community-managerKnown Participant
asked in Support Forum
Can't edit notes in box embed

Box embed generates iframe code with a seemingly unrelated query attached: "<iframe src="http...ig?sortColumn=date">   When used as given by box the iframe won't render and I get the following error: "Refused to frame 'https://notes.services.box.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors https://app.box.com"." If I remove the query the note will load but I am unable to edit the embedded note. How do I embed a note that is editable by anyone with access to the file?

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community-managerKnown Participant
asked in Support Forum
Help with Moving User to New Company Box Account

We just signed up for our own company Box account. Some of our employees have Box accounts using their company emails on our partner box accounts. How can I get those accounts moved over to our new company box account so that they can "belong" to our company Box account and not our parters? Thanks

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community-managerKnown Participant
asked in Support Forum
Box Product Support - Update on Case #3096889

Hello Sébastien, I appreciate your initial response, but this issue with the Access Stats features needs immediate attention and resolution. This matter is critically affecting our operations, and the end user's workflow is severely disrupted. The inability to access the Access Stats feature is not just an inconvenience—it is a major problem that needs to be fixed urgently. We must escalate this issue to the highest priority level. I need your immediate assistance in resolving this matter. Please provide your earliest available time slots for today so we can schedule the call with the end user without further delay we need a permanent fix immediately. I expect prompt and decisive action on this matter. Your urgent attention is required.   Please find the below user availability time today. May 28: 11am ET - 1pm ET May 29: 11:30am ET - 1pm ET May 30: 10am - 11am ET   Best regards, Hrushikesh           Thank you..!   Best, Hrusikesh   From: Sebastien Merour (Box Customer Success) <sup

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community-managerKnown Participant
asked in Support Forum
I cannot contact support - i have no access to my organization's box files

I am trying submit aa support ticket. Anytime i choose to contact support it just redirects me to this community board. 

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community-managerKnown Participant
asked in Support Forum
Change Admin email & remove user

Hi Box, I would like to update the email address for admin. Please contact me with details. Thanks 

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community-managerKnown Participant
asked in Support Forum
Verifying email help

I have been unable to verify my email address when joining as the email does not come through. I have pressed re-send 3 times and on 2 occasions it came through after I asked it to re-send and then informed me that the link has expired.

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community-managerKnown Participant
asked in Support Forum
Unable to log in to my app

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable

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community-managerKnown Participant
asked in Support Forum
Could not Upload Documents in the drive with Editor Permission

I am trying to upload a Word document on the drive, but it is failing every time, although i have a editor level permission, I read all the articles on the website and none of the solution has worked for me. I even tried keeping file name generic, no special character, space and still i was unsuccessful in uploading the file.

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community-managerKnown Participant
asked in Support Forum
Account storage limit reached

Dear all. We are using trial for Box businees plus. It says that limit is 1 TB. We used only 5.4gb, and when we try to upload any new file we get message that account storage limit is reached. We need support asap, so that we can test all functionalities, so we can purchase production licenses, before trial expires.

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community-managerKnown Participant
asked in Support Forum
Missing files

Hi there, I have a 2 files missing, which are connected to my email address.  The files received the following day can be found stored in Box, but the files from the day before are missing. I have the confirmation email to say I've signed my first document, it seems the first documents I signed are the ones missing from box. Can someone help me out please? 

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community-managerKnown Participant
asked in Support Forum
Box Web UI takes a LONG time to fully load top-level "all files" view

When Box is accessed via the web UI, the top-level view takes a very long time to fully resolve. This means it takes 5-10 minutes before anyone can right-click on an entry to change the collaboration settings. When trying to change the settings on one file, the UI then needs to reload again, taking another 5-10 minutes.   Is this the expected behavior?

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