Support Forum

There was an issue related to this that was supposed to be resolved but apparently it's still an ongoing issue with my box. please help

Under Account settings/ Integrations I've changed the defaults for Word & Excel to open with Microsoft Office Online but the file still open with box previewer. This is happening on macOS Sonoma and Sequoia / Safari / Chrome / Edge.I've tried this across three machines with and without box tools.Things I have tried.1.Clean MacOS  2. Different web browsers3. files have the correct suffix .xlsx and .docx

Hello,  I have a client who cannot log into BOX with out the 2-Step Verification. The issue she is facing is that she can't log in to set up the 2-Step Verification so sh can't get a code unless she has a QR code from her account which she cannot log into. 

Hi Team, We would need regular password authentication for the below user; could you please help us with the steps? The below user, we team using it for Rapid7 integration to save the logs, and as per the instructions, it should not be SSO, and I don't see an option to disable SSO at user level.   <personal information-redacted>   Thanks!!Naresh

Seems to happen ever since MFA a few months back. However it only gets to MFA now if reset the PWD and it only works once. Next time it says PWD is bad.

Even if I completely delete unnecessary files, the capacity remains the same. Therefore, I cannot upload new files.

Hi, i recently started a new work project with a company, so they share with me their files, everything good, i open Dropbox and i can see their folders, but where all my personal files gone? I went to ALL files and i just can't find them...  After this i realize that i was in https://app.box.com/folder/0 so i close it that and i type https://www.dropbox.com/, this actually lead me to my own files, and if i go to https://app.box.com then i can see the company's files, so what is the difference between app.box.com and dropbox.com? So confusing Thanks and Regards Pedro

Today at 8:22 am CST, 19 box files from various work files were uploaded to different box file from the JPMC shared drive without a prompt.  Additionally, file were deleted from the box folder without any prompt and simultaneously re-created.  Clearly this is a system error.       Please call to discuss 212 648 0053 (Therese Rutherford).  Note, the option to delete was available which never occured before and has since been removed.  

Hello,  I couldn't find recent help on this.  And I wish I could get on a chat support with someone.  My desktop sync is working but my cloud hasn't updated in many months.  Adding to the confusion, I deleted some files by accident that I need help restoring.  Someone please help me. TIA!  

I moved to a new MAC.   I used to have capability to Open my XCEL files with "Open with MS Excel Online" -- this way I don't override someone else's updates.    Now I have to lock the file, and open with Xcel, then make my updates, save, then unlock the file.   This is not only time consuming but inefficient because I prevent others from updating the file when it is locked.     How can I get the ability to open my xcel files "Online" again ?

My folder that is named "Google" has no files. But my folder says 「24.2 MB/10.0 GB used」. Please clear my folder capacity. Then make my folder「0 MB/10.0 GB used」.

Hi, I would like to ensure that my personal files are kept for a long period. How can I learn the duration of my personal files in the version that I am using is limitless ? Thanks Burcu Ozgul

Hi All I have been using Box Drive for years and love it, however, there is one very minor issue I cant solve. My PC is a Windows 10 home PC and I normally have box pinned to start, when Box updates it no longer pins to start and I have to do that manually. Not a big issue but I would like Box to automatically pin to start after update. Any suggestions please.

I have the same issue others have had, in that box doesn't connect and message says 'no longer running' - however, I cannot uninstall box as I cannot quit the application. Help!

I was too slow confirming my adresse e mail <personal information-redacted>

I need to change admin from me to my husband who passed, can someone please call me?   What is a contact number for this?

Hi Team, I am trying to access my Box storage files from my Kubernetes containers, but I was unable to establish a connection due to the following reasons: WebDAV Might Be Disabled for Your Enterprise DomainSome Box enterprise environments may not have WebDAV access enabled, or they might require specific configurations for protocols like WebDAV. This could explain why attempts to access Box using lftp are being redirected to the login page. Your Organization Uses SSO/2FAIt seems that my organization enforces Single Sign-On (SSO) or Two-Factor Authentication (2FA), which is preventing direct authentication methods like WebDAV, leading to the redirection. Could you please assist in resolving this issue so that I can access my files from the containers? Thank you for your support.

I paid the business license fee for the storage update in the box yesterday. But, data (word, ppt, PDF etc..) are all disappered!!! I checked history and trash, but it is not in trash and no trace of it. Of course I or my colleagues didn't delete it. The file of the box contains a lot of my work from the last 3 years. I don't know what to do..... Any way to recover it, please. 

I can not login to box drive after reset my laptop. but I can login in browser. After I click the login, it direct to browser, I success login, but it direct to this interface again. there is no box in my explorer.

I would like some sales advice. I have some backup files currently stored in Google Drive. I would like to migrate to a Box drive, located in Australia Box shuttle would be helpful for this Some of my database files are 18GB in size. Only one user needs to access this. What would be the more cost effective plan for me? Thanks 

Folders and files load way too slow on Box for iPhone. Real slow. It's extremely annoying and time consuming. My wifi is strong. My cellular is strong. I tried deleting and downloading back. I don't have this issue anywhere else. I've been using Box for 12 years. This is a Box problem. Thanks. Keith

I need to add a user to our company account but I am getting the error "Email already used in a Box account but not associated with an enterprise" We are supposed to be able to "capture" any private accounts that use our email domain.  

ユーザーを登録しようとしたところ制限がかかっており、ユーザー登録できない状況です。セキュリティツールブロックがないか確認済です。 よろしくお願いいたします。