Support Forum

My storage Usage shows 7GB/10GB, but is about 20MB/10GB. Please run script, as https://support.box.com/hc/en-us/community/posts/6481091930131

How do I get my files back?  All my files disappeared from within box when I downloaded box sync and now I have an empty personal folder.  How do I get all my files back?  This is urgent and I can't find a number to get anyone to help me!!!!!

Hello, I removed a bunch of stuff yesterday but my storage did not adjust.  Please run the script to clean it up.  Thanks.

On my Mac using the latest OS and the latest Box Sync app, I'm getting a message in the menu that there is an error syncing 26,122 files. I've tried restarting the Box Sync app and my computer, but the same error remains. Not sure what to do.

I am in the iPhone app. I have several folders already sync'ed so that they show up on my PC. I would like to set another folder to sync. I don't see that option in the mobile iPhone app. I see "share" which is share with people but not "sync". I see "Make Available Offline" which makes it available offline on my phone. But I don't see a way to turn on "sync" so it will sync with my PC folders.

I was forced to join Box to receive files from a government agency.  During the sign-up process, it indicated that I was consenting to my email address being shared and receiving promotional and other offers from Box.  It indicated that I could opt-out, but after 20 minutes of searching, it I can't find how to do that.  Could anyone please direct me?  Thank you.

Hi. I don't know if this is common issue or just me and my Windows 10 setup. When viewing listings of folders I prefer a simple view showing file "Name", "Size" & "Date Modified" but for some reason the Box folder always includes "Item Type" between "Size" & "Date Modified". If I change the view settings to remove "Item Type" or even just position it out of the way after "Date...", the next time I restart the system it's back. Is there any way to have it display without "Item Type"?

My colleague typed in a messaged that exceeded the 750 character limit and hit send.  In return, he got an error message and lost everything he thoughtfully wrote.  Three questions:  Is there a way to add text to let people upfront know that there is a 750 character limit? Any way to constrain the box to prevent users from entering in more than 750 characters? Is there any way to prevent data loss?   okay, a fourth question: How can we make this so that it doesn't happen again? It's a bummer to lose a message you put so much time putting together.  Thank you!

We noticed that our Obsidian connection to Box is now blocked by admin. The error said to contact you, could you help to get this unblocked again?

Also my Space is not correct. After deleting all Files and also the trash thre is the whole Space looked.

I have emptied my box storage completely because of reorganizing my files. Bin is emptied but still 50% of my account is full.Could you run the support script?Kind regards, Mike

Hi, I followed all the instructions and changed the brand color, and added a logo in the enterprise settings.  Box now has our brand color, but the logo is not showing up, please help

Hi, I switched to Box because of the much larger free space but I'm considering either switching back or looking for another option because of the way Box seems to handle files. If I understand correctly, there's no way to access my local files on my Windows laptop if Box isn't running, and if I uninstall it then all my local files will be removed. This is quite scary compared to the way Dropbox works where an existing folder is shared with Dropbox and if Dropbox is not running or is uninstalled I can still access those files. I feels like I only really have my files in one location - the Box cloud. And that's not a happy situation because I'd like to have a backup. Basically my needs from this type of app are two-fold: first, to access (read/write) files remotely from other devices; second, to have a backup of them. Perhaps I need to look for two separate solutions. Am I missing something? 

I need to open a support ticket to assist in deleting two custom apps. (The Delete button doesn't work--it just pops up a message that reads, "If you’d like to delete this app, please call our support org. If you’d like to disable this app temporarily, please click on the “Disable app” option from the same dropdown menu.") Thanks.

I fail to log into both - Box Drive (windows 10)- Box SyncWhat have I done: 1. Removed BoxDrive.2. Restarted PC.3. BoxDrive (latest version downloaded) and installed4. Result: Login fails5. Check username and password via the web application: in the web application, login succeeds. ( (So username and password are correct)6. BoxDrive deleted7. BoxSync downloaded and installed.8. Unable to log in : Message "Authorization failed due to access_denied".9. After confirmation email from Box, logged in again. Message is now "Enable Box Sync. Check your settings or ask your administrator to enable Sync." I can't find my answer on this forum. How can I fix this?I am the only person who has access on this PC.OS: Windows Pro 21H2 build 19044.2364

Hello, please run the script to reset the storage as suggested in the thread,  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect My total storage is 50G, and the current content takes less than 10G, but the dashboard shows incorrect storage occupancy. Please reset it so that I can move additional desired files to Box. Thanks, Emily

I have tried to share a folder with a new staff member. they are not receiving the invite emails, and when they try to access box and re-set their password, they get no password re-set email sent to them. they have checked junk folders.

I've totally cleaned my box space, but the counter slill showes almost full load ! Not very good behavior for such an old and respectable service as BOX.com ... Does anyone know how to contact support (by mail or maybe a chat link) to resolve the issue? Thanks in advance

I work for a vendor of a large company. They have a contract for unlimited storage. Every time I upload, I get a message saying my storage is almost full. No one else in my company has this issue. I am logging in correctly, my email is shown as editor in the folders to which I upload, yet Box is treating me as someone with no affiliation. I've tried to solve the issue on my end, to no avail.

In this day and age it is mind blowing to find out that the BOX support and service can be this bad! It is nearly impossible to find an appropriate contact for service and billing issues! These issues have lead to a process of thinking an alternative service provider for cloud data storage and CMS!

My Box Sync (v4.0.8088) no longer has the CHANGE LOCATION option. There is now a OPEN LOCATION option. See my vid showing this problem please. https://drive.google.com/file/d/1P4fCdbSB6Y27f_YYP1uzpDIXIe-tsvWH/view?usp=share_link  I have Logged out of Box Sync, and back in, to see it it showed up. No. Plus much is OUTDATED on this page to the current App. https://support.box.com/hc/en-us/articles/360043696674-Modifying-the-Location-of-the-Box-Sync-Folder 

I am using box-ui-elements v16.0.0 i use showAnnotations as true in preview and showAnnotationsControls as true as well, options are visible but they are not working when selected,Ex; const previewerProps = { logoUrl:"box", contentSidebarProps:sideBarProps, enableAnnotationsDiscoverability:true, enableAnnotationsImageDiscoverability:true, showAnnotations:true, showAnnotationsControls:true, showAnnotationsDrawingCreate:true, };

I need to change my email address and the site says that because I am not the administrator, I can't change it.  I'm using Box.com for uploads for certifications for the Gottman Institute so I don't know who the administrator is.  How can I do this?

I got a new phone and my old one was wiped out, so I lost the Authenticator details and could not get into my box account as it is asking for 2FA which I can not reset as this is my individual account. Can the support team help to reset my 2FA option?