Getting started in the community

Well hello there! I’m dani p, but you may recognize me by full name--danielle pedersen. Before I landed in tech, I’ve worked in multiple industries such as video games and foodservice and hospitality. Here’s a little bit about lil’ol’me.📍Based in Austin, TX. Originally hailing from both sides (NY/PA) of the Upper Delaware River. 📟 I’m a Customer Success Manager here at Box. 💖 What I love the most about being in Customer Success is guiding customers to get the most out of their investments. It’s about helping people better utilize the tools they have! 🖼 When I’m off hours, you’ll find me doing any of the following: reading, hanging from my aerial hoop, working on an art project (lino prints, cross stitches, paintings, cardboard sculptures), practicing Spanish, or pushing through an overly ambitious learning project.

Welcome to the Box Community! Here’s a little about me:🎤  Analisa Young (she / her) 📍  Based in Austin, TX 💻  My role at Box: Director of Customer Success 💙  What I love about working at Box: Partnering with customers to help them solve problems. My favorite Box features are File Request and now… Box AI! 🤙🏼  A bit more about me: big fan of cinnamon rolls, and I currently have Van Morrison’s live album It's Too Late to Stop Now on repeat 🎶

What is your favorite capability in Box that saves you time? clockWhen I first started using Box (I think it was 2016?) at another company, Box was a game changer for my team. We regularly worked together on creating demo scripts, and the ability to collaborate without having to email a file and wonder which version was the latest, was a game changer. Fast forward to today and so many capabilities have been added over the years that I now have so many new game changers! Here are some of my favorites (in no particular order) File request link - sending someone a link so they can upload a file Integration with Microsoft for co-authoring - ability to have multiple authors working in a file and saving automatically back to Box) Box Hubs (not yet GA) - Curating the best and most up-to-date content for sharing. Very zen way to access a corpus of content. BoxAI (not yet GA) - Creating and summarizing content. I can save so much time writing (probably should have used it for this post 😄

🎤 Sue Harris Dalehite (she/her) 📍 Charleston, SC 👩🏻‍💻 Customer Success Manager at Box I 💖 helping to remove obstacles for customers and increase their productivity 🤗 I also love learning about our customers / what they do or create / what’s most important to their business and researching how we can best support their needs!  👧🏼🦮🦮 Outside of work I have a husband, toddler-aged daughter and two female Golden Retrievers. (My husband is way outnumbered.) I also love anything true crime! 👀🕵🏻‍♀️

Hi everyone,My name is Chase Zenger. I’ve been at Box almost 7 years now and have worn a variety of hats in Customer Success including Chief of Staff to our Chief Customer Officer. My current role is Director of Digital Customer Success helping 100,000+ of our customers get a bet onboarding and product adoption experiences from Box.I’m originally from St. Louis, MO but have lived in Uruguay, Utah, tthe San Francisco Bay Area, and currently in Philadelphia I’m married and have 4 kids and I’m a fan of 🏎, 🏀, and 🏈I look forward to connecting with you all.Chase 

What are your favorite prompts to use in Box AI?I’ll start!Summarize action items in bullet format with owners of the action items📣 Try this one out for fun! One of my favorites was shared by a customer “in horror tone”. “Summarize the team meeting tone”Regular agendaReview of Current Change Management Process Discussion on Recent Changes and Their Impact Identifying Challenges and Solutions Next Steps and Action ItemsAgenda in horror tone:Unraveling the Chaos of the Current Change Management Process Examining the Havoc Wreaked by Recent Changes Facing the Abyss: Challenges and Their Solutions Plans for Survival and Next Steps

Hello everyone! I started my career in technology sales, but quickly found my passion is helping customers get the most value from their investments and made the switch to customer success!🎤  John Walker (he / him) 📍  Based in Austin, TX 💻  My role at Box: Enterprise Customer Success Manager (3.5 years) 💙  What I love about working at Box: The people! Box is the first company that I’ve worked at that has a true “culture” where it’s fun to come to work and the people I work with make me better every day.  🤙🏼  A bit more about me: I love to travel and mostly do it for the food.Share your favorite places (or dishes) in the world below!

🎤  Allison Jadevero (she/her) 📍  Upstate NY 💻  Customer Success Manager 💛  I love helping customers with their Box Use Cases and supporting organization adoption goals 🎨  In my free time you can find me training my new puppy or at the pottery wheel 

Help, I heard that Shield may be able to help me work around Box’s waterfall permissioning model.  Does anyone know if that’s true? 

I have deleted all files to free up more space on my box account but the space is not being updated. It remains full even if there are no files.I have also deleted the bin.Please tell me how to update the archive space.

I have deleted all files to free up more space on my box account but the space is not being updated. It remains full even if there are no files.I have also deleted the bin.Please tell me how to update that space.

How can I see which of my users are leveraging Box Mobile?

I get a bunch of alerts that are generated through Box Shield’s threat detection feature. How should I be triaging these with my InfoSec team?

Here some details about me: 🎤  Bill Skibitzke (he/him) 📍  Seattle, WA 💻  Box + Sr. Customer Success Manager 💛  Art of the possible with Box, Box Product Roadmap, Making your work-life simpler 🎨  I don’t like cold cheese but I love Pizza. 🤔

Hello!I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help.Best wishes,Sebastian

<iframe src="https://cloud.app.box.com/embed/s/6dp55620mfzlivny4vhazv0du11odrgd?sortColumn=date" width="500" height="400" frameborder="0" allowfullscreen webkitallowfullscreen msallowfullscreen></iframe>    <iframe src="https://cloud.app.box.com/embed/s/6dp55620mfzlivny4vhazv0du11odrgd?sortColumn=date" width="500" height="400" frameborder="0" allowfullscreen webkitallowfullscreen msallowfullscreen></iframe>  

Hi, I’ve been a fan of Box.com for years, as they have let me collaborate with my clients all times for past years and I greatly appreciate the wonderful app.  One issue I’ve been encountering for last year or two though, is that every time I upload newer version of the files and overwrite older files (with Adobe Lightroom, if that matters), the older versions of the same files keep coming back.  Let’s say the file was named photo1.JPEG, I overwrite it with newer version of photo1.JPEG - then the older version of the file I don’t want anymore, pops up as photo1-2.JPEG.  I can’t find any other way to get rid of this unless I go into the folder manually and delete them myself.  I don’t see it anywhere on the forums either.  Could someone help?  Thank you!  

Hi everyone!🎤  Laura Tagatac (she/her) 📍  London, UK 💻  Staff Solutions Engineer at Box 💛  Product knowledge, art of the possible with Box, product roadmap  🎨  I’m originally from the US and worked for Box in San Francisco prior to moving to London. I’m a big foodie and have a list of over 200 restaurants in London that I want to try. If you have any recommendations for me to add to my ever-growing list, let me know!

Hi all! 👋🏻 My name is Kyle Ehrlich and I’m a customer success manager here at Box. I primarily support our public sector customers but I’m excited to meet and support customers across all industries. I was actually a Box Admin in my past life so I know some of the struggles that come with being “the Box guy”. My goal is to help you all get answers to your questions and Improve your experience with Box. If there are any topics you’d like to see the team focus on please drop them below (also feel free to drop some TV show recommendations 📺 I’m always looking for a good show!). Cheers!

Hi everybody, I’m Dan, an Implementation Consultant based out of the UK here at Box 🎤  Dan Simpson 📍  UK 💻  Implementation Consultant @ Box 💛  Product Knowledge, Project Management, All things Box! 🎨  Father of one Tarzan child!

My company uses the Collaboration Links (from another company's Enterprise version of Box).Using our firewall function,- Allow "somecoop.*.box.com"- Block "*.app.box.com"I tried to select other companies that can access, but the personal/free version of Box is still accessible.I would like to block sign-in/access to the personal/free version of Box.Do you have any ideas? (Blocking specific URLs, etc.)

One aspect of maintaining security posture is ensuring users are updating their Box password periodically (especially if SSO is not enabled).  Is there a way to report on the last password change through Box reporting? 

 👋🏼 Hi Box Community! My name is Jeffrey Sendejar and I am a Program Manager within Customer Success here at Box. 🎤  Jeffrey Sendejar (he/him) 📍  Texas (Remote) 💻  Customer Success Program Manager 💛 Working to optimize and innovate internal collaboration, effective change management 🔮  I love to tackle complex problems and deliver scalable solutions. Outside of work I love to cook and travel (4 continents & counting!) I’m excited to be involved the new Box Community and I can’t wait to see all the cutting edge conversation and innovation that shines through in these community forums! 🚀

If an organization is interested in enabling the Box for Teams integration, will there be an impact to SharePoint?

We would like to build a Box App to use an uploaded file in a Box folder to update a Database every night at 10 PM? This is our first app attempt, have no idea how to get started? Thanks