Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help.
Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help.
Hi
Based from the error, it appears it’s related to Box Drive. Box Drive provides user notifications if there are any issues saving your changes to Box. This is outlined on our Box Drive Common Error Messages and How to Resolve > Miscellaneous Box Drive Error Notifications.
To find a list of any problem file notifications:
Furthermore, please check the list of error messages on Miscellaneous Box Drive Error Notifications support article for the problem file notification type you've received. If an Error Code is included in the problem file notification, use that code to identify the error. Click the link for more information. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received.
Hope this helps and I look forward to have this sorted out.
The two errors I have ‘Upload Error’ based on not having permissions to a folder and a second ‘OneDrive’ about a folder being deleted on box, but not on my machine (and doesn’t give me a location to even check where they are...) do not appear in the Misc Box Drive Error support article. So I cannot just ‘resolve’ my issue for them to go away. Is there a way to acknowledge and remove the errors?
Hello
As you’ve mentioned about ‘One Drive’, first, I would like to confirm if the ‘Upload Error’ is related to One Drive as well? If so, you will be needing to get in touch with Microsoft as they’re the ones supporting One Drive. You may also check their article: Troubleshoot issues with OneDrive to help resolve your concerns.
If this is related to Box Drive (or any Box services) that we support, please let us know. Please also include the exact error message/s to investigate it further.
Have a good one!
I have the exact same problem. These error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.
Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved by retrying.
Thanks,
Christal
I have the exact same problem. These error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.
Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved by retrying.
Thanks,
Christal
Same issue. I cannot remove these errors and cannot fix them. How do I dismiss them?
Hi
If you’ve already tried resolving the issue based from the error messages and resolution listed in our Miscellaneous Box Drive Error Notifications, and messages still show up, you may try to manually reset your Box Drive and let's see if the issue will still persist. Otherwise, you will need to submit Box Drive logs and open a ticket to our Product Support.
Please check the instructions to reset Box Drive:
Important Note: It's imperative to confirm what version of Box Drive and MacOS you are utilizing before resetting with these steps. Running the incorrect command could cause data loss.
Confirming MacOS Version:
Confirming Box Drive version:
Steps to reset after confirming versioning:
If you have macOS 11.0 OR macOS 14.0:
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
If you have macOS 12.0+ and Box Drive 2.35 or earlier:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
If you have macOS 12.0+ and Box Drive 2.36 or later:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
Check Using Box Drive Basics to learn more.
Feel free to reach out to us if you have other concerns or inquiries. Have a good one!
Hi! I was able to manually reset my Box drive and it appears as though the problem has disappeared.
Thank you for your help. Hopefully you will develop and easier fix.
Hello
We’ll definitely take this as a feedback and continue enhancing our features. Meanwhile, in the event that the issue happens for any reason, please refer to Miscellaneous Box Drive Error Notifications to check and how to resolve the error. Kindly submit Box Drive logs and open a ticket to our Product Support if needs further troubleshooting.
Have a great day!
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