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Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help.

 

Hi @CHRISTELLE 👋 Welcome to Box Community! Sorry for any limitations as we’re only able to provide support in English.

Based from the error, it appears it’s related to Box Drive. Box Drive provides user notifications if there are any issues saving your changes to Box. This is outlined on our Box Drive Common Error Messages and How to ResolveMiscellaneous Box Drive Error Notifications.

 

To find a list of any problem file notifications:

  • Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
  • Click the Gear icon (lower right corner for Mac, lower left corner for Windows) for more options, then click Error updating an item...
  • All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.

Furthermore, please check the list of error messages on Miscellaneous Box Drive Error Notifications support article for the problem file notification type you've received. If an Error Code is included in the problem file notification, use that code to identify the error. Click the link for more information. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received.

 

Hope this helps and I look forward to have this sorted out. 🤗


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