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Question

Empty account but storage displays 13,7 GB used

  • May 23, 2025
  • 2 replies
  • 20 views
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I clear all the folders and files in my account (include clearing Trash) but it still display 13.7GB used

1. 13.7GB used

usa01HN7PAW1CN2GVHVH64PYZ7K44.png

2. Empty driver

bxm01HN7PG7T7KD8PWB6N0SG40X31.png

3, Check in Account Settings > Storage

rgo01HN7PR8S9ZDBDWCA8KVR63FDP.png

    2 replies

    C
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    please run a script for my account to fix the data inaccuracy issues

    C
    Forum|alt.badge.img

    Hi Alexander,

    Welcome to Box Community!

    The data storage in your account has been cleared up and it should now display the correct storage space.

    Thank you for posting!

    Best,
    Ann

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