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Question

User email invalid error

  • May 23, 2025
  • 1 reply
  • 82 views
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Hi! I am a paying customer, and am having difficulty changing my existing email on file to a new email. Each time admin attempts to update email an error appears. User email is invalid. Please advise. A customer contact number to discuss would be greatly appreciated.

    1 reply

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    Hi Amy, 

    Welcome to Box Community and glad to assist!

    I have created a ticket to help update your Box email and a member from Product Support Team will get in touch, please keep an eye out. 

    Thanks for posting! 

     

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