Support Forum

I have sent an invite to this user from another organization and they couldn't login. I removed them from the shared folder and resent the invitation which they received. However, when he clicks the email it says he's already registered but the password is not recognized. Subsequently when he clicks reset password, the instructions/links never arrives to his inbox.  This has not happened to my knowledge to any of the other users from his organization.  Please help!

I have purchased an account on your website according to the plan I purchased said that my service is unlimited, now that I am migrating my service, the system has blocked me due to excess bandwidth, I need a refund of my invoice from my lepfuentes@gmail account. com, I will be waiting for your response since the system also said that it was a 14-day trial and I still charged for your service

I installed Box on my PC and on my work PC. However, I cannot delete a folder. It remains in red for me, but this only happens on my work PC. On the web and on your home PC, it is correctly deleted. Even if I try to rename it, and then delete it, I can't. It always remains visible. How come? What can I do?

Hello. We have an Enterprise+ plan. I am attempting to create a ready-sign link to a PDF to send out to multiple people to sign. When I test the link, I get the following permission issue... --- This request link is invalid. The sender has set an invalid configuration for this link. Ask the owner of this link to review the permission settings, or get in touch with Box Support. --- So, here I am. I've already asked our IT department to check our settings and as far as they are concerned, everything is setup properly. We do indeed already successfully use Box Sign to send documents out for signature by entering email addresses. Now my goal is to start using Ready-sign links but can't figure out why I'm getting this error or how to 'set a valid configuration' for my link. Any help is most appreciated.

Hi, My used storage is wrong, showing 7GB used while I have no files. Please run the script to correct this. Thanks 

Hi Say a folder is shared with some users and groups, so we are trying to retrieve the members of those groups via Java API from SDK 2.58.0. We are using API client with App Only permission.Below is the code snippet we are using. We are getting  404 error when using this.Please help us to fetch users here. Regards,Dipti  

When I logged in this morning, all of my favorites and collections are gone. 

I can't add a user to a corporate account because the user was registered with a personal account.The old account was deleted but still blocked

I have a MacBook and a Surface with Box Sync installed. I was able to move between both laptops with no issues and files would sync across both machines. Lately, my Mac has not been syncing with Box Sync. The Surface still syncs with Box Sync to the cloud (Box.com) but the MacBook no longer does. How can I get my MacBook to sync with Box Sync again?   I have tried logging out and into Box Sync. I have uninstalled and reinstalled Box Sync. I have restarted the MacBook several times. Nothing has worked.  Thank you!

Hi, does anyone know what is the maximum sub-folders that I can create in Box? i.e. how many levels of nested folders can I create? thanks.

Folders stored in Box disappear automatically. Why is there no history left in the trash can?

I want to change my email address to a new one. I'm not a part of a company or anything like that, I just need to change my email for my account, but I don't see an option anywhere in settings to do so.

All of a sudden I started getting error message when trying to open Google docs or sheets via Box. It first asks me to sign into my Google account, and then when I do finally access the document, it stops loading and kicks me out after a few minutes.  So far I've tried clearing my cache, and signing out and back in.

Files are not updated and a red "!" mark appears in the folder. I would like to know the cause.

I have no files, I am on the aid plan and it wont let me add anymore files because it is saying my box is full. what can i do??

Join us for a Community Roundtable “Setting up SSO/Group/Identity Management for Box” with Chris Drubka, Senior Staff Sales Engineer Architect   What you will learn: Best practices for setting up your users on Box Top tips on SSO/Group Management   Registration link here

i've deleted most of my files but my storage count didn't synchronize, could you please run a "script" for me? thank you  

The song is listed under "M". I saw it there, but cannot access the alphabetical listing.

Hello. i cannot contact support. How do i add my account to my company enterprise account. 

Unable to add two users to enterprise. Getting "Email already used in a Box account but not associated with an enterprise" message. Unable to send invite to join enterprise.

Ho installato Box sul mio pc e sul pc di lavoro. Una cartella però non riesco a cancellarla. Mi rimane in rosso, ma questo avviene solo sul pc di lavoro. Sul web e sul pc di casa, risulta correttamente cancellata. Anche se provo a rinominarla, e poi a cancellarla, non ci riesco. Resta sempre visibile. Come mai? Cosa posso fare?

Deleted lots of files a few weeks ago and space is still not reclamed. How do I do it? Thanks in advance

Hi! I have deleted all my files in my Box account but used space is still 31GB of 50GB. Can you please reset it correctly? I have zero files in my Box. Thank you!

One of our users may have accidentally replaced a file with a wrong version. We want to get the older version of the file from earlier in the week. When I checked the version history, it just listed 3 versions of files which were all uploaded today. Could you kindly advise?

Folders were moved from one area to another on Box. The folders moved by the contents of the folders are gone.