I have sent an invite to this user from another organization and they couldn't login. I removed them from the shared folder and resent the invitation which they received. However, when he clicks the email it says he's already registered but the password is not recognized. Subsequently when he clicks reset password, the instructions/links never arrives to his inbox. This has not happened to my knowledge to any of the other users from his organization.
Please help!
Hi Kate,
Welcome to Box Community and glad to help!
You can have your invitee to check the following if he's reporting there's no password reset link arriving from his inbox.
Please check the user's Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Lastly, please have him to reset his password with these instructions.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
