Skip to main content
Question

Unable to add external collaborator

  • May 27, 2025
  • 1 reply
  • 107 views
Forum|alt.badge.img

When sending an invitation to a new collaborator I received an error message- "you can not invite a deactivated user to collaborate". How can we resolve?

Thanks

    1 reply

    Forum|alt.badge.img

    Hi Angie,  

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance. 

    We'd love to further assist! 

    Terms of ServiceAccessibility statement