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Question

Can't Search Folders

  • May 27, 2025
  • 1 reply
  • 8 views

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Hello,

I created and am the owner of a folder in BOX, but when I went to search it up a few days later, it wouldn't pull up. I then manually dug through a few folders to find it. It is not in trash, but it won't pop up in the search bar. Help?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Annika,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!